Mark San Gabriel

I was enjoying my fried chicken so I checked out the reviews to see how people think of the place and I was surprised by the low score. The chicken was moist with crispy skin and the guys at the counter were decent, nothing to complain about. The Nashville is just a little bit spicy, if your spice tolerance is low I feel you can still eat it.

Alex Vasquez

Food was decent. I wouldn’t say it was canes or anything but the chicken was moist and tender and tasty. The fries were okay. I would say it’s very pricey.

The chicken sandwich is good.

The workers were great here - the best we had all day. Food was just okay but we did enjoy the funnel cake and the Pineapple frozen yogurt did look good. Lines were ridiculous like anywhere in Seaworld....

Line takes a while. Better system needed. Food average. Decent for theme park I guess.

Look, it's fried chicken at SeaWorld. Of course it's going to cost $20 for a chicken quarter and fries. People act like this should be a gourmet experience on a budget. It is what it is. Eat before you get here.

The chicken is moist and tender. The nuggets were good but not enough. Fries were over salted but other than that food is decent. It’s only the wait that’ll get you, so order first than go around then come back for your food.

Nick Preuss

Look, it's fried chicken at SeaWorld. Of course it's going to cost $20 for a chicken quarter and fries. People act like this should be a gourmet experience on a budget. It is what it is. Eat before you get here.

Nick B

The chicken is moist and tender. The nuggets were good but not enough. Fries were over salted but other than that food is decent. It’s only the wait that’ll get you, so order first than go around then come back for your food.

Mediocre chicken sandwich at best,but at least the fries were tasty.

Probably the worst run restaurant in the world. DO NOT ORDER ON MOBILE APP! Takes 50 times longer and they will then lose it. Takes alot longer because 1/3rd of the guests request refunds and nobody seems to know how to process refunds. Produces 50% less food than a McDonald's with 3x the staff.

This process is simply impossible. After ordering online and queuing, you still have to confirm your order before they even start preparing your food. The speed is unbelievably slow!

Holy crap that chicken tastes exactly like school cafeteria food... why do I have to wait to get chicken you can get from a cafeteria.. the only difference is one costs Hella expensive. Can you guess which one? From here, im only giving this 2 instead of 1 because of the memories I had there with my cousins.

Place was a mess and employee here are really not friendly. They just look and point with an expression like they don't care. I did a mobil order and got alert food was ready but it wasn't. Just the worst experience I experienced at sea world ever. I would avoid this place. Go eat elsewhere. Also did not get fries with my meal and I just didn't want to deal with them.

Nashville chicken sandwich was ok, not enough pickles. Employee Isabella is very rude and unfriendly. Why have a job in customer service if you’re going to be rude and unfriendly to customer?

The funnel cake was delicious, the rest of the food was extremely dry. The service was below average and the atmosphere was very bad inside. To mention, it was very expensive. Such a waste. Please do not go.

Rosa L Zegler

Holy crap that chicken tastes exactly like school cafeteria food... why do I have to wait to get chicken you can get from a cafeteria.. the only difference is one costs Hella expensive. Can you guess which one? From here, im only giving this 2 instead of 1 because of the memories I had there with my cousins.

Frank Zhi

This process is simply impossible. After ordering online and queuing, you still have to confirm your order before they even start preparing your food. The speed is unbelievably slow!

Satan B

Nashville chicken sandwich was ok, not enough pickles. Employee Isabella is very rude and unfriendly. Why have a job in customer service if you’re going to be rude and unfriendly to customer?

Anthony Alarcon

Place was a mess and employee here are really not friendly. They just look and point with an expression like they don't care. I did a mobil order and got alert food was ready but it wasn't. Just the worst experience I experienced at sea world ever. I would avoid this place. Go eat elsewhere. Also did not get fries with my meal and I just didn't want to deal with them.

Noah Pittman

The funnel cake was delicious, the rest of the food was extremely dry. The service was below average and the atmosphere was very bad inside. To mention, it was very expensive. Such a waste. Please do not go.

Awful

Waited 1/2 hour and didn't get an ice-cream. Terrible service. Zero star's if I could

Absolutely terrible, staff is standing around doing nothing with a line of people and only 1 guy working.

대기줄이 이해가 안 갈 정도로 길어요. 웹으로 주문을 해도 웹주문 대기줄에 서서 선착순으로 받아야 하며 그 또한 2시간 정도 걸립니다. 대충 12시 Orca Encounter 보고 바로 식당으로 달려가도 3시 정도에나 음식을 받을 수 있는 수준. 아이들을 위해 치킨너겟을 시켰는데 너겟은 4조각밖에 안 줍니다. 어처구니 없어요.

这里不喜欢你带食物进入，进门要检查，所以你只能在园区里面吃饭，吃饭要排队一个半小时，如果你有糖尿病，血糖不稳定一定要小心，他们会通过排队让你晕倒，建议有糖尿病的开始集体诉讼

초록색 치킨, 가격에 비해 심하게 저하된 품질이다.

L’igiene non sanno neanche cosa sia. I vassoi erano totalmente sporchi. Il cibo finto. Lo staff altrettanto. Meglio portarsi il cibo da casa piuttosto che mangiare a SeaWorld.

Naaa lavadaala restaurant.

Placed a mobile order and was told it is ready . However I waited for 20 min in the line to pick up mobile order. The food was cold too

Beyond Poor Customer Service. If you can get passed their poor customer service, the food is decent.

Never ever buy food from here. They pre cook the burgers and let em sit there until you get em dry hard yucky burgers.....waste of time and $$.

Worst manager rude never buy food here don’t waste ur time enjoy SeaWorld

The chicken might as well be made of cardboard. The workers take your order in mono tone. 🤣

This place does not offer the entire menu for the dine all day upgrade.

Please don't place mobile order, it's worthless and just a knack to get your money, save your Money!!

Terrible. They need to lease these food spots to outside companies that know how operate a restaurant.

Extremely long wait times. Bad food. Very poorly run restaurant.

Worst. Can’t expect people to wait more than 90 mins in the queue. We are not coming here to just wait in queue.

Chicken tasted gummy, I'd be angry if we had to pay for this (we had the all day dining deal)

Extremely overpriced poor quality food with an added two hour wait.

Everything is terrible. If u wanna save time and money. Leave this restaurant.

Why 1.2 star , should be less and the service very bad.

Don’t come here, it’s a waste of time and money!!!

Can I give it zero stars?

Cold snacks, poor service,

Awful.

Waste of time and Money

Worst

HORRIBLE HORRIBLE HORRIBLE

Submitted an online order at 1:00 for 3 chicken tenders meals. Approximated time of getting the food, according to the order, was 1:45. Waited at the restaurant for a little less than an hour, and no workers would call our name to help us. One worker said that we needed to wait for a text, and the other said to scan the receipt. Eventually a worker, Boom, came up to us and looked at our online receipt, and gave us our food. An hour later, at 2:40, we get a text that our order is ready. Terrible service, these workers do not know what they are supposed to do.

Horrible experience with horrible food. No clarity on how to order. Kids in line eating out of the fruit cups , putting them back and the staff selling them anyway. Signature chicken sandwich tasted like I was drinking out of a hot sauce bottle and couldn't taste the rest of the sandwich. Excess youth staff wandering around instead of helping. Overall horrible experience.

wait is ridiculously long for not being able to bring outside food, at least have better service if you are denying outside food. Can't blame the workers, but get more workers to speed the line up because the experience as seaworld entertainment is very poor and as a tourist, I haven't seen such a place be this slow.

We visited on Thu 10/12 and ordered food via the mobile for The Chicken Snack Shack. They gave us an estimated wait of 30 minutes, but our food wasn't ready until an hour later and when I showed up to pick it up they had no record/receipt of the order and had to make it while I waited. The food tasted great, but it wasn't worth the cost nor wait.

Waited an hour for a $16 Nashville Hot chicken sandwich. There was 1 tiny chicken strip, no sauce, 1 pickle. The chicken didn’t even cover 1/4 of the bread. It was difficult to swallow. I would be embarrassed to work there and serve this food. French fries were fine.

The worst place you can get food at, we ordered 3 fries, and one kids meal. The 3 fries orders didn’t have more than 6 fries per little tray. Literally one of my kids ate only two fries because of so little they give. I wanted to go back and throw it in their face because they have a terrible service long wait and terrible food.

Same horrible experience as other food places in Seaworld. The whole "unlimited" food pass is just a scheme, as waiting times at each place is literally hours. Oh yeah, and the this chicken place run out of chicken and fries.

A long queue for that, the prices are high and the food is dry, the sandwich has not even sauce. Do something better

Chicken tenders and Fry's dry and cold. Salad was fresh. Only ranch salad dressing. Ketchup and BBQ sauce. No vanilla soft serve ice cream. 45 minute wait in line.

The food is absolutely disgusting and super overpriced. Outside of Sea World this food would never sell. The bun is stale straight out of a bag, not warmed up at all. The chicken is cold. The only good thing would be the fries.

This is without a doubt the worst run eating establishment. There is no structure to the way they run their restaurant. I waited 1 hour for chicken.. sea world, fix this. No hustle no work ethic or leadership

The food here was absolutely terrible. The service as well. The food was very greasy and they didn’t have any condiments or napkins where they were meant to be, and they didn’t restock or give us any when we asked. We wouldn’t even eat this food if it was given for free. Unfortunately, we had to pay for this food. Someone tell the owner to try the food he is selling.

If I could give zero stars I would’ve. Showed up at the Chicken Shack shortly after getting the text that my food was ready and the line that was out the door didn’t move for almost 10 minutes. By the time I got to my food, my food was ice cold and they didn’t even put the fixings for the funnel cake on it. The chicken sandwiches were disgusting and my kids wouldn’t touch the nuggets. Wouldn’t recommend to anyone.

"Out" of food even though they were serving the same food to others. Also...who runs out of Coke on a hot Tuesday afternoon??? Also, very, very dirty....hasn't received a goodcleaning in a very, very long time 😵‍💫

If you like to wait in line for 30 mins to get fried chicken sandwiches soaked (like, literally dripping in) in ranch or ketchup and end up paying $60 for three sandwiches then go here.

The all day dining plan is a joke. Every place is an hour wait for food and only a couple employees working. It’s a scam they do that so people who paid for all day dining can’t get anything. What a waste of time and money

If I could give this place a 0 I would. I would also like to find out who owns this place to give them tips on how to run a business. The service is extremely slow, the food is too expensive for the quality they serve and the workers seem burned out. Do not come to this place unless you want to wait for 2 hours.

Chicken was raw for 5 out of 7 of the people in our group. When we returned it, 2 out of 5 of the remade plates were raw. Yikes! It was filthy and a long wait.

Very slow service, very very slow. Workers were very polite but disorganized, all they have is either chicken sandwiches or nuggets with fries but unable to do this efficiently. If you have a choice go somewhere else.

Not worth the wait. Food was terrible. Rubbery chicken that was nearly uneatable. Plus WAY over priced.

It took 45 minutes of waiting in line and another 10 minutes to find a table just to eat the most mediocre chicken ever made. Complete rip off.

Food wasn’t great Fries are odd tasting Nuggets are weird as well The icecream didn’t taste good either The floors were cluttered in food The walls were starting to peel onto the floor Extremely overpriced I mean 10 for nuggets alone is rediculus

Food is disgusting!!! Chicken sandwich cost $$15.99 with fries the bread was stale. Please dont eat there & waste your money

Waited in line for a gut wrenching amount of time. Food wasnt even good, slow service, it cant be that hard

The food is awful. We ordered the chicken both styles. It’s fried over and over again to the points its on your serving plate dripping oil. The chicken was a bit cold so the lady just warmed up on the light… that’s how fresh it is. SeaWorld do better with your food and learn from Disneyland.

My husband got food poisoning from the chicken yesterday; I've spent over $200 on medicine. This place is a dump.

I ordered chicken nuggets and only received four. The staff were extremely rude and unhelpful. SeaWorld could improve a lot just by changing their restaurants.

Giant lines all day, it’s impossible to get food a SeaWorld. Ordered at 1:07pm, for a 1:45 pick up time. I didn’t even know you had to wait for a text to get your indoor. Walked up to the mobile pick up line and it’s at a stand still will about 35 people in line. Absolutely not! Tried to get my money back, cancel my order, but it’s impossible because you have to do that in the restaurant. Wait an hour plus to cancel your order?? Left SeaWorld and got a text at 4:30 that my order was ready. We were already gone!! I can’t even figure out how to get my money back for food I could not even pick up. SeaWorld Guests Services could not help. Considering not renewing my annual pass this year. SeaWorld, you need to do better!

Ordered through mobile. It Said i should pick it up in 30 minutes. Came there 35 minutes in and ended up waiting for another 20 minutes. They put out 3 meals per minute and there’s 10 people working inside. Terrible organisation and shame something like this can even get work permit in America.

Spent $93.15 to wait for over an hour and a half in line for FAST food at a SNACK SHACK. When we finally got to the food, only got half our order and waited another 20 minutes for them to fry some chicken. Food was hot at first, but then waiting in line it got cold and the fries soggy. They also prepared the wrong order 3-4 times. During that time, four employees were standing in front of us doing nothing. Eating right now, but the line isn’t budging again so they probably ran out of chicken.

By far the WORST food experience I’ve ever had. Note: save yourself the ridiculous wait. Once you place your mobile order, get in line. Don’t wait for a text, you’ll never get one. Just get in line. Waited 40 mins to go get in line. Then waited another hour for my food. They have a terrible system and the workers aren’t at fault. Felt bad for them

I put a mobile order in at 1:15 through the Sea World app and was quoted a pick up time of 2 pm. I went there to pick up the order at 2 pm and had to stand in a line that didn’t move for 45 minutes. Myself and several others who had placed mobile orders finally decided to get out of line and ask for a refund. Heard through the grapevine they ran out of chicken???? Terrible system. Not to mention it’s $20 for 3 chicken tenders and fries….we will be packing our own lunch next time we visit the park. EDITED TO ADD: I got a text from the restaurant 4 hours later saying my order was ready for pick up

I wish I could give 0 stars. What a bad experience while waiting 1hour for very poor quality food. The staff here are young but RUDEEE unprovoked. The cashier abandoned the cash register when the next person in line had ice scream and didn't tell anyone to take over. They gave me a sandwich I didn't ask for, I didnt touch it because of that, and for simply asking if I could get the correct one the boy put the plate down hard on the counter (still not the right sandwich) and gave me a dirty look. I said "hey what did I do to you, I haven't given you any attitude". It made me feel bad cause me and my sister were so polite to them knowing they're young. They need to know THEY CHOSE to apply. Sick of restaurant staff projecting. We all have bad days but they stayed in the back of the kitchen avoiding the line most of the time. That's the only reason why food took so long for everyone. It was 95 degrees that day. Honestly I'm asking for a refund for the dining pass because that restaurant plus 1 other took a majority of the day spent at seaworld because the staff were unprofessional. I hope others have asked for refunds as well.

Nothing special, just plain horrible. We ordered 3 chicken sandwiches via the mobile app and for some reason we had to line up. The line is longer than the actual building and they don't have mayo for some reason, so you have to use ranch instead of mayo. We tried the burgers and they weren't good. The bun was completely dry and bland and the chicken was also dry. We had to wait 1 hour. Like, come on!!

claudia dolores oliveras gomez

My husband got food poisoning from the chicken yesterday; I've spent over $200 on medicine. This place is a dump.

Stella

I ordered chicken nuggets and only received four. The staff were extremely rude and unhelpful. SeaWorld could improve a lot just by changing their restaurants.

Alexander Vargas

A long queue for that, the prices are high and the food is dry, the sandwich has not even sauce. Do something better

Nikola Bukovina

Ordered through mobile. It Said i should pick it up in 30 minutes. Came there 35 minutes in and ended up waiting for another 20 minutes. They put out 3 meals per minute and there’s 10 people working inside. Terrible organisation and shame something like this can even get work permit in America.

Yasmin Carrillo

The food is awful. We ordered the chicken both styles. It’s fried over and over again to the points its on your serving plate dripping oil. The chicken was a bit cold so the lady just warmed up on the light… that’s how fresh it is. SeaWorld do better with your food and learn from Disneyland.

Emily Claiborn

Giant lines all day, it’s impossible to get food a SeaWorld. Ordered at 1:07pm, for a 1:45 pick up time. I didn’t even know you had to wait for a text to get your indoor. Walked up to the mobile pick up line and it’s at a stand still will about 35 people in line. Absolutely not! Tried to get my money back, cancel my order, but it’s impossible because you have to do that in the restaurant. Wait an hour plus to cancel your order?? Left SeaWorld and got a text at 4:30 that my order was ready. We were already gone!! I can’t even figure out how to get my money back for food I could not even pick up. SeaWorld Guests Services could not help. Considering not renewing my annual pass this year. SeaWorld, you need to do better!

Alexandra Olson

Submitted an online order at 1:00 for 3 chicken tenders meals. Approximated time of getting the food, according to the order, was 1:45. Waited at the restaurant for a little less than an hour, and no workers would call our name to help us. One worker said that we needed to wait for a text, and the other said to scan the receipt. Eventually a worker, Boom, came up to us and looked at our online receipt, and gave us our food. An hour later, at 2:40, we get a text that our order is ready. Terrible service, these workers do not know what they are supposed to do.

Weiwei Gao

Spent $93.15 to wait for over an hour and a half in line for FAST food at a SNACK SHACK. When we finally got to the food, only got half our order and waited another 20 minutes for them to fry some chicken. Food was hot at first, but then waiting in line it got cold and the fries soggy. They also prepared the wrong order 3-4 times. During that time, four employees were standing in front of us doing nothing. Eating right now, but the line isn’t budging again so they probably ran out of chicken.

Andre Garcia

By far the WORST food experience I’ve ever had. Note: save yourself the ridiculous wait. Once you place your mobile order, get in line. Don’t wait for a text, you’ll never get one. Just get in line. Waited 40 mins to go get in line. Then waited another hour for my food. They have a terrible system and the workers aren’t at fault. Felt bad for them

Shirley Andrew

I put a mobile order in at 1:15 through the Sea World app and was quoted a pick up time of 2 pm. I went there to pick up the order at 2 pm and had to stand in a line that didn’t move for 45 minutes. Myself and several others who had placed mobile orders finally decided to get out of line and ask for a refund. Heard through the grapevine they ran out of chicken???? Terrible system. Not to mention it’s $20 for 3 chicken tenders and fries….we will be packing our own lunch next time we visit the park. EDITED TO ADD: I got a text from the restaurant 4 hours later saying my order was ready for pick up