Anthony P

Damn that Korean bbq burger is good. Always very good service.

Gregory Myers

Dubai chocolate shake is soooooo goood!!!creamy the Kataifi has a great texture just well thought out version of this viral desert!!

Lionel Sanabria

Shake Shack never disappoints when it comes to food! Every time I go, the food is fresh, flavorful, and consistently high quality. The burgers are juicy and perfectly cooked, with the shack sauce adding the perfect touch. The potato buns are soft yet sturdy, holding everything together perfectly. Their crinkle-cut fries are always crispy and well-seasoned, and if you get them with cheese, it takes them to another level. And the shakes? Absolutely top-tier—thick, creamy, and full of flavor. Whether it’s vanilla, chocolate, or one of their seasonal flavors, you really can’t go wrong. The service is quick and efficient, even during peak hours, and the staff is always friendly and professional. However, the reason for my 4-star rating instead of 5 is my most recent visit, where the bathrooms were filthy. There was a lot of urine on the floor by the urinals, making the restroom feel unsanitary and unpleasant. The bathrooms must be cleaned more often, at least every 30 minutes throughout the day, to maintain the same high standards as the rest of the restaurant. Overall, Shake Shack remains one of my favorite fast-food spots, and I’ll definitely keep coming back. If they improve restroom cleanliness, it would easily be a 5-star experience!

Melodie

I don’t go to the mall often, but when I do I always crave Shake Shack. The food court options don’t do it for me. The burger was flavorful and crisp, the fries were delicious as always. We got the double shack burger and fries with the tropical kiwi lemonade. The seating area is pretty large and happened to be fairly empty, but it does fill up quick during the weekends depending on the time and it’s far too cold currently to sit outside. Overall, Shake Shack continues to provide a satisfying meal.

Pete Vongnak

Definitely the best burgers out of the fast food chains. Made to order

Kelly C

It was super cold in here. Nice and clean with sanitizing stations around. Tried out their summerades. Watermelon mint mojito and the lime agave margarita. It was alright. Expected better.

Alvin Ho

Food was good, although slightly expensive. The fried chicken burger was ok, I still think the other competitors are better as although it was crunchy, the chicken isn't as well seasoned and the sauce isn't as good. That being said, their frozen custard/milk shakes are good.

+1

Keith Pang

2018.06 kids favorite.. Not sure why... But they like it. Fresh burger, and other ingredients. However you can easily spend 20 per person. Regular burger 5. Shake 5. You can imagine if u order sp burger and fries.... But worth it. Kind of new... Don't pick rush HR to go.

This seemed to be about the only place in the Empire Outlet Center on Staten Island to grab a drink and a snack. Anyway, we ordered everything at the counter – a hamburger, chicken burger, fries, iced mango and normal iced lemonade. Everything came quickly enough. We sat inside having cleared a space to eat. The food was of a reasonable quality but the whole place was a typical fast food establishment. Nothing really special.

The food was ok nothing special ,burgers and fries. The outdoor dining area was filthy, spilled food and shakes on the floor, inside was cleaner but could still be more appealing. On a positive note the service was great

Sara Neukirchner

It was just okay. The food took forever and then it was just sitting on the counter not being called out, eventually cold. We didn't have the time to wait for them to recook it. I probably wouldn't go there again but, as a franchise is good.

Alex Sher

Restore ms are dirty, service could not provide an order, forgot to produce item that was ordered The most crucial and serious is oil was not changed forever as fries and fried stuff as bitterness is extreme unfortunately

Mark markovich

I know it was 40 Minutes before closing and everyone was very anxious to leave, but serving up 3 burgers that were completely raw to a family with an 8 year old is unacceptable.

Suleiry Matos

Good food but the service is the worst I ordered 4 milk shakes no food took 26 minutes just to get take out milk shakes and the longest wait. And the place was not that packed just not a great service at all they also gave me the wrong milk shake then made two then had to wait another 15 mins for the others just crazy !! Will never come to this state island location again !! Disappointing

Toni Vadala

1. Tables were sticky, so, NOT PROPERLY CLEANED 2. asked for no pickles on one burger, got 3 huge slices 3. Asked for lettuce on both 🍔, had to open burger to search for the tiny flat, wilted piece. That covered maybe 3 quarters in area. 4. There is an employee bathroom and a customer bathroom. So I waited 10 minutes for an employee to come out of the customer bathroom. No, they were most definitely NOT cleaning it. Floor and counters were gross. Toilet seat was soaked. Only a few squares of actual toilet paper. Oh. And the sink? DRY. So, unless that employee took the time to completely dry the inside of the sink, but leave the toilet seat, the floors and counter a disaster, they did NOT wash their hands and they DID go right back into the kitchen. First shake shack. LAST shake shack. For an OK but very soft, everything blended together 🍔? No thank you