brad wallis

The shift lead ( I’m assuming ) has a severe attitude problem. Got upset I didn’t specifically say I wanted queso on my stack (it comes on the item). Just make the food bro. Their press for the stacks is gross, left gross black burnt food on my food. Won’t be coming back place sucks

Josh Turner

Wow shockingly bad customer service today. No wonder the place was completely empty at 12:30pm on a weekday when the rest of the businesses/restaurants in the shopping complex were quite busy. The owner/manager of this location should have a sit-down with their crew. The employee taking orders couldn’t be bothered to even say hello or anything before putting barely any chicken in the quesadilla. The employee doing check-out was speaking so fast you’d think they were in some kind of rush. But there were no other customers. I was made to feel like I was inconveniencing them with my presence. When a couple other customers came in after us, I noticed the same treatment. No welcome, no level of attention - just treating everyone like they were a nuisance. Where’s the “welcome to Moe’s” energy? Or at least SOME amount of customer service. Yikes.

Meredith

This restaurant is awesome and has amazing food, but the reason I put one star was because I ordered a rice bowl with white chicken in it and some salsa. It's one of my favorite meals but what I DIDN'T know was that that particular batch of chicken was not properly cooked. So when I got home, I proceeded to throw up NINE TIMES in a row due to food poisoning from the chicken. I'll try coming here again some other day. It was no doubt a mistake on the restaurant's part🙏

Jessica King

Very disappointed in our last visit. The staff couldn’t hear us and we couldn’t hear them as some machine was making an awful noise behind the food area. Our orders got messed up but they ddi rectify the issue. Hardly any sauce on our stacks. Chips were covered in oil and our stacks were hardly wrapped when we got home. I baked the chips in the oven and grease was still present. I get you’re about to encounter some grease but this was over the top.

+3

Jamie E

Place was dirty , smelled unclean and the food gave my son food poisoning on his school break. The guacamole was crusted over dark brown. The salsa was warm and smelled off, two bites and we packed up and left after a visit to the bathroom! We Threw the food in the trash . $33 down the drain. Ps I didn’t ask for a refund because I have anxiety about confrontation ! And my son needed to leave quickly he was so sick . 🤢

Emily Hayes

Every time I have come to this location, I have been disappointed. The food is never as good as the one in my home town, and I always have to triple check to make sure I am being charged correctly, as the staff has never been paying attention while ringing me up. Today I was incredibly disappointed, as I went for the BOGO free burrito promotion for National Burrito Day. I went an hour before closing and was met with locked doors, but no sign saying that they closed early. The restaurant still had a full line of people, so it was confusing and upsetting to myself and several other customers who approached to enter at the same time.

Mike Case

Years ago, I rated this place 5 stars. They were fast, the food was pretty good, and the staff friendly. Now, though the remodel has improved the aesthetics, the speed of service has reached truly abysmal levels. A few weeks ago I waited 20 minutes for a meal that was ordered ahead. Busy night, not the end of the world. Now I'm presently waiting for a small meal originally estimated to be ready 50 minutes ago, that they've only just started making. It's not a terribly busy night, but they appear to just be incredibly disorganized. I quite enjoy Moe's burritos, but the small-step-above-fast-food is simply not worth the ridiculous wait.

Jennifer Wenzel

Literally the most disgusting Moe's we have EVER been in, with the rudest staff. Does the manager ever walk in here??? The staff could be on their phones and gossiping, but could not be bothered to even wipe the tables.....which explains why it is the only Moe's we have ever been in that is practically empty....on a Friday at lunch time. And the rude staff told us, when asked for onions, "we ain't got none".....but 10 minutes later when an older black woman came in they made some for her. Huh. If we could give this Moe's a zero, we would. Disgusting.

+3

Chris Thompson

The food is good. However the service is the problem. We ordered our food online so we didn't have to wait in line. Then we ended up waiting for the food. The bad part is that if you look at the picture you can see our food sitting on the tray. All made up and ready to go. Yet instead it sat on their production table as they made other orders around and stacked on top of ours. I get being busy but there were 5 staff making the food like that. This went on for over 10 minutes as we realized it wasn't for a different order and was just sitting there getting cold. PLUS if your touching food such as the chips, staff should be WEARING GLOVES As much as we may enjoy Moe's l, we will not be going back to that location again

B. Sha.

Horrible. The hand soap was out in the men's room. I told a member of the staff, 30 minutes later nobody refilled the soap. (Don't employees use this restroom then go prep your food?) Cleaning supplies on the same counter as the sweet tea prep. Interior of the restaurant was shabby and worn. The food was good but the thought of employees not washing makes me want to vomit. I won't be back to this one.