MILA D.

Came in here to celebrate Fathers Day. It was busy but we only waited about 5 minutes when the host guided us over to the table. The waiter is friendly and was prompt at serving. Was going to have the brunch/breakfast food but decided on Pasta instead because I know how good their pasta is here. I also had a glass of sangria to compliment my meal. My hubby went for fish tacos. Food tastes amazing! If we had enough room in our tummies we would have cheesecakes. So we had to take our desserts home. We always leave with protruding bellies because we are so full! 😁 Thank you Cheesecake Factory!

Jessica Lisette

This restaurant is always yummy. The food was fantastic, I ordered a mushroom burger with fries. The Ultimate margaritas were delicious as well. We ordered the salted caramel cheesecake, which was a perfect ending to our meal. Our waiter was great. Very friendly staff. Just be prepared to wait awhile to get seated. This place is always busy.

The Popescus

Cheesecake Factory Restaurants are consistently great in any location I have ever been to, and this restaurant is no exception. The food is always fabulous, with outstanding service. Kevin R was our server today, and he was awesome. At one point, he let us know that he was going on break, and that another server would be helping us. Our service remained seamless despite his break. Everyone enjoyed their food. The restaurant was spotless, including the bathrooms. The pleasant background Christmas Music 🎅🌲was an added bonus to our dining experience. Our family had a wonderful time!

+1

We had a lovely lunch today at Cheesecake Factory in Thousand Oaks today before the Super Bowl. Edelin was our amazing server. What a kind and professional individual. We started with the avocado egg…

We had a lovely lunch today at cheesecake Factory in Thousand Oaks today before the Super Bowl. Edelin was our amazing server. What a kind and professional individual. We started with the avocado e…

We had a lovely lunch today at Cheesecake Factory in Thousand Oaks today before the Super Bowl. Edelin was our amazing server. What a kind and professional individual. We started with the avocado e…

We love going to Cheesecake factory as we know we will always get great service fresh food at a reasonable price.\n\nIt's always a fun atmosphere and we try and sit at a booth near the bar so we ca…

We love going to Cheesecake factory as we know we will always get great service fresh food at a reasonable price.\n\nIt's always a fun atmosphere and we try and sit at a booth near the bar so we ca…

George was an amazing server, very attentive and friendly. Our food all arrived fresh and was delicious. The outdoor seating in the mall had nice ambiance.

Good food. Nice ambience. Server Madison was awesome very efficient and pleasant. Highly recommend. Not to mention delicious cheesecake

Good food. Nice ambience. Server Madison was awesome very efficient and pleasant. Highly recommend. Not to mention delicious cheesecake

Good food. Nice ambience. Server Madison was awesome very efficient and pleasant. Highly recommend. Not to mention delicious cheesecake

Good food. Nice ambience. server Madison was awesome very efficient and pleasant. Highly recommend. Not to mention delicious cheesecake

Good food. Nice ambience. Server Madison was awesome very efficient and pleasant. Highly recommend. Not to mention delicious cheesecake

We've been here many times, sometimes for Happy Hour if we're hungry early in the day, or regular lunches. We've always had very good to great food. Only once did we encounter a 'bad' dish - that…

Great location Wonderful food, highly recommend the Louisiana chicken pasta Very friendly service and lots of food options

Great location Wonderful food, highly recommend the Louisiana chicken pasta Very friendly service and lots of food options

Great location Wonderful food, highly recommend the Louisiana chicken pasta Very friendly service and lots of food options

I was very disappointed in the service from the front desk. I was told it would be a 20 min, wait, which was fine. BUT!!! When they texted me to let me know that my table was ready, i went and waited by the wall. I waited for almost 20 min., apparently i was supposed to let them know i got the text. Nobody told me that. Even after telling them i got the text, they took another 3 to 4 groups behind me first. It was very rude of them, they could see that i had been waiting there for awhile. My Salmon dish i ordered, was supposed to come with vegetables. I had about 20 tiny edamame, the rice was lukewarm. The only hot thing was the salmon. I had no issues with the waiter, he was fine.

LaGabriel Redic

The food was outstanding, perhaps the best I've experienced at a Cheesecake Factory. However, the ambient temperature at the location was uncomfortably low. At 7 pm in December, with a temperature of 55 degrees, I asked a server if the temperature was consistently this low, and they replied affirmatively, stating that they were accustomed to it. As I was not a regular patron, I would not return until the spring or summer season.

Candee Gyll

This one in Thousand Oaks mall (The Oaks) has great food and service. Some outdoor dining tables. Have eaten in a couple of this chain brand before, and if you ever have, you can picture what this looks like, but food and service is particularly great. A nice stop while shopping and not part of a normal foodcourt.

S. Rubio

Arrived at 12:30 pm on Mother's day. Lots of people waiting but seated in 20 min. Food was tasty and good portions too. Fresh squeezed OJ. Our server was on it despite the heavy crowd. My son loved his cinnamon pancakes which tasted like a churro. Brunch until 2:00 on Sat & Sun.

+3

Hey! Yep it's LOUD inside, especially the bar where we were seated at a table. We both ordered the Grilled Salmon, mash potato, broccoli dish. All good, 29 bucks a plate. HUGE portions. Salmon was mo…

Hey! Yep it's LOUD inside, especially the bar where we were seated at a table. We both ordered the grilled salmon, mash potato, broccoli dish. All good, 29 bucks a plate. HUGE portions. salmon …

Went today with my wife for lunch, we ordered the lunch special chicken fettuccini ... and left extremely disappointed . This Cheesecake Factory use to be a staple at the mall but boy has it fallen o…

Went today with my wife for lunch, we ordered the lunch special chicken fettuccini ... and left extremely disappointed . This cheesecake Factory use to be a staple at the mall but boy has it fall…

Went today with my wife for lunch, we ordered the lunch special chicken fettuccini ... and left extremely disappointed . This cheesecake Factory use to be a staple at the mall but boy has it fallen…

Went today with my wife for lunch, we ordered the lunch special chicken fettuccini ... and left extremely disappointed . This Cheesecake Factory use to be a staple at the mall but boy has it fallen…

cheesecake Factory is solid. Love how regal their restaurants are, yet their service is all about a good dining experience for us commoners. This location in particular has friendly servers. \n\nI …

Cheesecake Factory is solid. Love how regal their restaurants are, yet their service is all about a good dining experience for us commoners. This location in particular has friendly servers. \n\nI …

I got southern fried chicken bowl from the specialty menu, it was so unfulfilling. The amount of chicken was good but it was doughy, tasted like nothing, wasn't crispy at all. I waited probably…

Cheesecake is always an easy choice. The food is pretty consistent and nice atmosphere.

Visited Saturday before Father’s Day and as expected, it was packed! As usual, the food was good and so was service. Our server was pleasant - only thing she missed was I ordered brown rice and was g…

Visited Saturday before Father’s Day and as expected, it was packed! As usual, the food was good and so was service. Our server was pleasant - only thing she missed was I ordered brown rice and was…

Visited Saturday before Father’s Day and as expected, it was packed! As usual, the food was good and so was service. Our server was pleasant - only thing she missed was I ordered brown rice and w…

I need to share my frustration about my recent visit. I went in Wednesday night February 12. When I walked up to the counter because I wanted to place a to go order. The short girl with the eyebrow piercing at the register looks at me and doesn’t greet me she just continues to be on her phone. I think she was clearly supposed to take my order but she just looked straight at me and chose to ignore me instead of doing their job. There was no greeting, no acknowledgment, nothing just plain rude behavior while I stood there waiting. Thankfully another employee stepped in and helped me and I want to specifically compliment them for their professionalism. They were attentive, polite and made the ordering process smooth, which I truly appreciated. But the first employee’s attitude was unacceptable and not the level of customer service anyone should receive. That being said, I do want to give credit where it’s due the food itself was excellent. Everything was fresh, flavorful, and clearly well-prepared, and I genuinely enjoyed my meal. The quality of the food definitely helped redeem the experience. I hope the service issue can be addressed, because the food is great and deserves to be matched by equally great customer service.

Jessica J

After a fun night with family we decided to end it at cheesecake factory to celebrate. My cousins tried to order of the kids menu and where told you have to be 10 and younger. Although my cousin was 10 she was embarrassed and looked at me to handle situation. I let Ashley our server know that will just order of the adults then since we didnt want to have a scene created and had the rest of them order off adult menu. My cousin was embarrassed the rest of the night. I even asked the front before being seated that if they were okay to have kids menus and they said yes, they are of age. Of course, they didnt say to the other girls just her. Girls these days are just looking older due to the trends of make up and other facial products and clothes were simple with little jewlery, so i dont know why she told her that and should have been directed towards the adult not the child. The service was lacking from then on. We saw her a 3 times and I had to ask for refill on kids water. We had reservations at 5:30 and didnt leave till 7:15 waiting for service and for our check and change. It was an experience, unfortunately a bad one.

Noam Baruh

Cheesecake Factory Thousand Oaks Wow, almost an amazing experience! The dessert was great and very well-balanced with chocolate. The kitchen did a great job, but the service felt like it lacked care after the food was served. The starters were good, but the main dish we ordered, Fettuccine Alfredo, was cooked perfectly al dente, but the sauce was very floury and did not taste good becauseofthat. The restroom were dirty, similar to a nightclub, toilet paper everywhere and a bad smell. Parking - 4/5 Accessibility - 5/5 Atmosphere - 3 /5 Clean - 4 /5 Restrooms - 2 /5 Service - 3.5 /5 Food visally -3.5/5 Food taste -3/5 Food freshness -3.5/5 Price - 3.5/5 Total score: 3.5/5

+4

Rebecca Castro

Cheesecake factory is always one of my go to places for good food. Depending on when you go it can be busier than other times. I have eaten multiple appetizers, entrees and desserts from here and have never had a complaint. This time, I got the crushed chicken Romano dish (like chicken park with a creamy sauce) and it was delicious. We also got the farfalle pasta which has chicken and veggies and garlic with a creamy sauce. Lastly my mom did the soup and sandwich combo. Everything was delicious and we will be back again.

Can you believe the prices at this place? OMG, it's insanely expensive. This restaurant won't last long at these inflated prices for the quality of food served. \nYou can go to a boutique Itali…

Stephanie Baum

We went on a Monday. Plenty of tables were open yet the wait was 20 min… fine I get it they weren’t staffed for the crowd. We get the text to get seated then come up only for them to say great you’re checked in now wait for us to call your name and waited another five minutes. Then once seated waited 15 minutes to order our drinks. Then 10 minutes after that, got bread and water. Our actual food came eventually, by the end it was two hours from putting our name on the list, and 1.5 hrs from sitting down. Getting cheesecake to go at the end took another 15 minutes somehow.

Found a rubber band in my food! \nManager don't even come over to say sorry \nServer was Desiree, very rude and had zero service

I received a gift card today and I was very excited because I cannot afford to go out and eat. I left work early and ordered fettuccine Alfredo with shrimp. I got home and it was absolutely awful. …

Worst orange chicken ever had better out of a box. chicken barely warm and dry waitress was great food is garbage. Not coming back

Absolute garbage!!!! We ordered delivery for chicken picatta. The chicken was rubber and the pasta was dog food!!! 70 dollars for trash!!!! Save your money and make it at home!!! Never again!!!!!

Me and my family went there to go to a birthday dinner for my sister. We had this waitress, and she was very rude and disrespectful. We got our food an hour after we ordered it. And the people behind us got it before us. Even though we ordered before them, she was rude. She didn't even take our dirty plates until the last minute she didn't offer to fill up her drinks, she was dismissive and disrespectful and came back with our food. Cold like two dishes were warm and didn't Give us enough butter for our table, overall cheesecake is a great place.But this service was not great.And this work was very rude and disrespectful.

Dianne Orozco

This was one of the worst service experiences I’ve had at a restaurant. We spent almost $75 and were treated poorly from the moment our server approached our table. The server had an attitude, seemed angry while taking our order, and was completely unwelcoming. The server refused to give us a bag to take our food to go, messed up my cheesecake order, and didn’t provide a replacement. She also never checked in on our table once. I don’t know if the behavior was racially motivated but it was definitely disrespectful and uncalled for. This is not the level of service I expect from Cheesecake Factory.

Willie Abreu

I was very disappointed with my experience at this location. While the service from José was excellent, the food did not meet expectations. I ordered the vegan Cobb salad, which cost $20, but it was mostly brown rice and lettuce. Key ingredients like asparagus, almonds, and toasted pepitas were missing, and there were only two tiny pieces of green beans. On top of that, the salad lacked dressing, making it even more underwhelming. I’ve had this salad at other locations, and it has always been delicious, so this was a major letdown. I also tried the new Old Fashioned drink, but it was overwhelmingly sweet and poorly balanced. To make matters worse, another server accidentally dropped my food, and no one checked in or asked if everything was okay. Overall, the experience fell far short of expectations, and I won’t be returning to this location.