Adriana Galvan

Placed an order for a large pizza with 3 toppings. They were out of a topping and they took it upon themselves to replace with their choice without ask. I only took the pizza because didn’t have time to wait for another. They should have called to ask. Plus, it was cold. Very disappointed.

Yvonne Molett

I ordered the My Hut Box with a personal pan pizza and 6 piece boneless wings carryout. These are the wings that I was given! As an employee, if you get a free meal, would you eat these!!? DO NOT GIVE THEM TO PAYING CUSTOMERS! 😠

Vanessa Lopez

The food was good and fresh out of the oven but the service was unacceptable. We asked to dine in and they brought the food to the table, we didn't receive plates or forks for our pasta, wings or pizza. I'm glad we asked for cups for our drinks because I'm afraid we may have to have used our hands for that. The attendants may have not paid attention but I feel if they work on that this would be a perfect dine in spot.

Neil Turner

The last two times we’ve ordered pizza we have ordered the supreme and a pepperoni lovers. Both times the supreme has been awesome my wife said but the pepperoni lovers was just a regular pepperoni pizza. Again tonight the same thing happened the supreme pizza was fine and I ordered a pepperoni lovers And got just a pepperoni pizza with the regular amount of pepperoni. I’ve posted a picture you can see for yourself it’s a regular pepperoni pizza. So I guess my wife is going to eat there again but I will not be. They’re only a minute down the road so I took the pizza back they did give me a refund.

I ordered online added a 2 liter drink food was cold and the 4.29 drink Jon existent. Not to mention every time I order from this location it’s always wrong…

Luz R

I had a terrible experience and the GM Lucy gave me a credit for a future redo well no one at the store EVER answers the phone so when you try to call you only get a CALL CENTER and they can't process the credit only the store can. This has been the worst experience ever. At this point I just want my money back.

Josephine Duenas

Order over the phone and they said delivery was 50 mins. Ok fine but after two hours I called back and apparently when you call it goes to a call center not the store and they couldn’t tell me anything just transferred me to the store location and they didn’t answer either. The quality of the food was also terrible, rushed. Some of the pizza had no sauce and cheese bread was not cut it was just one whole slab.

Deborah Thomas

Repeatedly get my order canceled because I choose to pay cash and they dont have drivers before 6pm. Im.so sick of this. I'm disabled, can't drive, and dont have the $ on a card right now but I DO have the cash. Why can't this snotty manager deliver it herself?

Joanna H.

Ordered a personal pan pizza from this store via Uber, which I have done without issue for the past two years. However, this time, I was forced to order a personal pan pizza box with a side. When it arrived, the pan pizza was soggy, cold and doughy, and had to be pried out of the tin pan it came in. I took it to the store and spoke with the manager, who did not seem to care, and offered no apology. He said their personal pan pizza supplier ran out of their usual supplies, so they stuffed some pieces of a large into a tin pan and tried to sell it. I left the pizza there, uneaten, and advised the manager that, due to the poor quality of this product, I would not be returning with my business. He shrugged his shoulders, and said said something noncommittal, and I left. Poor customer service, declining food quality, I do not recommend this store.

R M

We ordered delivery from this Pizza Hut. The food was never delivered. Apparently Pizza Hut has an agreement with Door Dash for delivery, so the Pizza Hut manager said I can only deal with Door Dash. Even though I did not place the order with Door Dash! The Pizza Hut manager refused to do anything about the missing delivery. I did not get a refund or replacement order. Be warned that if you order delivery from Pizza Hut, they will not stand behind their delivery!

Chrissy Zaragoza

My food was wrong last night and my icing came looking like butter. Tried to call no answer. Called today to be transferred to the store phone over 6 times to get no answer. Ended up going to the location and was talking to a women who was pretty polite and nice. I was telling what was wrong and we were talking it out at first. This man (guessing the manager) came up and asked what was going on and she filled him in on how far we got into our conversation. He was very dismissive and came off a bit rude honestly. He said the icing is supposed to look like that. They refunded me 1 icing.

Jeremiah Haddix

Just a heads up I would not recommend eating at any Pizza Hut in San Antonio(any of them). Here is a sample of how they take care of their equipment, ice machine, but just be aware that the way they take care of this one machine is how they take care of all of their buildings and their equipment which is what is used to make all of the food. On top of that this is also how they treat the employees with no regard other than making money and meeting their bottom line. They have outsourced pretty much everything in the company including the call-center as well as the drivers . Most of the Pizza Hut in San Antonio 100% utilize DoorDash and the ones that don’t are heading that way . I understand that this is the way the world is going right now but I also know that there are companies out there that still care about their customers and their safety as well as their employees. This establishment as well as all of them across the San Antonio area which …..are all owned by the same company emerge do the exact same thing. There is literally one maintenance person for I think about 20+ restaurants and he only comes out if there is an absolute disaster. A complete sellout of a company, do yourself a favor and stay far far away from anything that has the Pizza Hut logo on it.

+1

Momma G

Worst experience ever! I literally wait for someone for 6 minutes to come up to the register. I was YELLING "HELLO" multiple times but no response at all. I then walked over closer to the ovens and tried waving and yelling out but NO Response was made. It took me having to walk to the back where I know I'm not allowed, just to have a rude employee approach me. She has absolutely no good customer service or comman scene.