Took a while for my order, but Chris was really kind. He was chill and we had a small conversation. Made me possibly best coffee I've ever had. Props to him

Very friendly atmosphere.love the staff.very responsive and quick.reccomend this branch! :)

Matthew Rosario

**** UPDATE*** Store manager Matt reached out and apologized for the mishap and agreed that a new drink was in order. He offered to rectify the situation with a complimentary drink or Gift card but I graciously declined. I accepted his apology on behalf of the employee and look forward to a return. Thank you, Matt. This DD is in my hometown. I come here often. Order the same drink. Today, at 9:55am, 2/9, I ordered a large Hot Caramel Mochiato with a extra shot of expresso. The original service was as expected, quick and courteous. I recieved my drink. Drove off and and didn't take a sip until I got about 3 mins away. Took a sip and no Caramel flavor. It's more obvious to notice with the extra shot. I drove back. In the past, In the event an employee had accidentally messed up an order, I go to the speaker, explain, they say something along the lines of "sure no problem. Sorry for the mistake. drive up". I always get a new cup entirely. This time, I drove up - said "Hi, I just ordered, the "Caramel .... and the Caramel is missing." Employee: Sure. I can give you Caramel. Me: umm...ok. (drives up) I thought maybe this employee misheard because that's an odd way to say we'll fix it. At window: I explained again in case they misheard. Same as before employee: " Oh a Caramel Mochiato? Oh ok.. (more so echoing what I had just said as confirmation.) They were about to take my drink back AND THEN the person I spoke to over the speaker came over. Stopped the passing off the drink. Speaker Emp: " I told them I was going to give them caramel" as they hold a small shot cup size filled with Caramel. Me: But, I am confused. I asked for a (repeated order), Sp emp: (cuts me off) yea but you took a sip already. We can't take drinks back that's why I'm going you the Caramel. Me: since when? I've had orders corrected... Sp emp: cuts me off again . "Yeah but you took a sip already and due to covid we can't take drinks back." You can tell now they are getting agitated and had applied a clear fake smile on. I'm still genuinely confused as they hand me the shot cup. Me: how was I supposed to know there's no Caramel in here if i don't take a sip? I just ordered. Sp emp: right, that's why I handed you the Caramel because you already took a sip. It was just very obvious they came to the situation already bothered. The tape would show ( if there is) how nice but confused I was). I never gave off the impression of being hostile to quantify their reaction. Me: I'm sorry. If you can't take it back, I can just throw it out. I'm so confused because I thought you had to pump the Caramel first, and that's how you make the... Sp emp: cuts me off again and becomes the most agitated (shouts to the team)" make him a another Caramel mochiato. Drive up to the front". All I wanted was what I paid $7.33 for. A customer Fixing their own mochiato shouldn't be up to the customer. Simple. A "Oh sorry about that, one sec while we make you a new one", would've been sufficed and tbh it's what I always recieve from ALL the DDs I've ordered from where they have messed up. Including this one in past. I've come back - someone gives a new one. Done. On my way. Honest mistakes. But they way this one was handled has led me to leave the longest review I've ever written because of how unnecessary and unprofessional all of that was. In the end I did come in and recieve a new drink but this has left a bad impression going forward.

It's a great dunkin but it's time to leave a review. The coffee here is made to perfection. However, there have been multiple times they've messed up not just my coffee order but my food order as well. Sometimes you'll sit at the speaker for a solid 5 minutes before anyone even says anything, even if there's no other car at the drive thru. They prioritize drive thru before walk-ins so you could wait inside for a decent time before getting help depending on how busy the drive thru line is. This place all in all is a B- at best.

Steven Schiraldi

This is easily the slowest dunkin in the Hudson Valley area. You’re waiting at least 10 minutes for your order, no matter how busy or slow. Then they have about a 45% success rate of getting your order right. I live in Washingtonville and I would rather drive to Montgomery.

PJ F

Decent location but horrible employees, don’t even have a bathroom … 🤷‍♂️

Melissa Wright

Ordered 2 signature pumpkin spice lattes 1 of which didn't have any swirl. And one of our dozen donuts looked as if it had a bite taken from it. Was unable to reach the store via phone. They did redo the lattes upon request after having to drive back.

Saint Gee

This is the last straw. I’ve always had issues with the order. Either they ignore my instructions or they give me the wrong one. Today, they gave me half a cup, and I only found out when I was ready to drink it. Times are hard, and spending over five dollars for a small cup of coffee is unreasonable. You shouldn’t be given half a cup.

bryan hockenberry

As a lot of reviews state there was no public restrooms at this particular dunkin' donuts. Unless something has changed about the NYS health code I thought public establishments that serve food and beverage and have seating for customers to sit, needed to have a public restroom. Not sure if this has changed but it is a very good reason that I don't stop here anymore

Jason z

I come here all the time and my ice lattes are never filled to the top. Today I asked for light ice and it’s even lower. To fill up all the way with milk will throw off the flavor and to fill all the way up with espresso will be an additional charge. Why aren’t the measurements made to give me a full cup weather I get light ice or not? Employees are nice but that doesn’t make up for a 5 dollar latte that isn’t filled to the top.