Chipotle

María Capistrán

I arrived at this place eager to eat after a long day at work. I asked the girl if the meat was spicy because I couldn't stand spicy food. Then she told me that guacamole wasn't spicy. I noticed the chef changing the beans, but mixing the old ones with the new ones. This was extremely disgusting, and he fermented the new beans. Well, in the end, I threw away the food because it was all spicy. Thank God I'm not allergic, I just couldn't stand spicy food. If you like messy food, this is your place.and don't come with ""excuse me for the bad time, contact us www.www.www."" because they really don't do ANYTHING.

S & J Olivo

I was so hungry for a salad & Chipotle seemed the place. Had the worse experience tonight! Had a burrito made for spouse but there was no white or brown rice, meat was the last in the container and was to have a little more added but it wasn't cut up & server rushed to complete the burrito. Ask if there was any vinaigrette to go with my salad, they had to check 'None, and oh to here's no lettuce either'. Guess now I have to get a burrito not my salad,😥 "no rice but it'll be done in 30 minutes want to wait?" But than the manager running around checking temperatures on the food sticking in from one food to the next not cleaning the thermometer, says oh yeah the white rice will be done in 12 minutes, now I had 2 burritos sitting there, no way to wait...as we're exhausted from working all day. Only good thing was there was Guac! Sadly, we drove 15 minutes home and the burritos were cold, the black beans were 1/2 cooked. 😝😝 Whoever owns this Watertown, NY Chipotle location please train your manager time management as tonight even with any type of rushes on food you have to manage your food & staff better. We've had a few bad experiences in different Chipotles in the Northeast but this was far our worst & so disappointed!!!,😞☹️ Picked out as many of the beans I could & neither of us finished our burritos...such a shame paying almost $40 for 2 burritos and 2 drinks. Not sure we'll ever eat at a Chipotles again!🫣 Seems it's not like they use to be😥

DARLENE P

I walked in and no one acknowledged me. After about 5 minutes a person came from behind me asked me if I needed any help. I said I have a pick up order. It was not on the shelf. He then disappeared and another 2 many he finally brought me my order. The chips were so stale. We tossed them

Carolina Richardson

The store smelled terribly and was completely dirty. My pick up bowl had the size of a kids one. No extra meat when I paid double double. Such at disappointment and for 23$!! I’ve never been able to finish a chipotle bowl before and this was not what I paid for. Also my food was supposed to be ready by 5:10, I walked out at 5:30 and EVERYONE who walked in after me had already left. Service is slow. Quality is a 0.

Danielle Matheny

I am a big Chipotle fan. It’s been my go to for years. This location might be the worst I’ve ever been to. Tonight sealed the deal for me. The couple of times we’ve here the flavors have been ok, and the steak is always so fatty. I can see past that. Tonight we ordered online for the Chipotlane pick up. I was supposed to pick up our order at 6:40. There was never a notification they were behind. When I pull up the line is 12-13 cars deep and maybe moves one car every 8-10 minutes. After my toddler and I sat in this line for an hour, I get to the window. I sat there for four minutes before anyone came to ask me my name. One worker was making the food, one was just standing there. When they ask me my name, I tell them, she closes the window. Then comes back and tells me there are still 11 orders ahead of mine and I can go inside and wait (the inside was packed with people waiting) or I could go back to the end of the line. I left. I couldn’t just keep my toddler sitting like that for an hour or more, plus I’m pregnant so we were hungry. I contacted customer service because I wanted a refund. They tried giving me the run around about my order being processed already. When I let them know it was an hour with no food and they wanted me to wait longer- they said they’d refund me my order. I have never seen such service, or should I say lack there of. Like others have said- multiple employees will just be standing around with these long lines. This location has for sure changed my love for chipotle. The portions are too small for the high prices you pay to receive this time of treatment.

Steve Smith

I go to this location fairly often and it is alllllllllways extremely slow. It’s always understaffed and the staff that is there seems to always be doing something other than helping the actual customers. Last visit was ever worse than usual. 5 people working and somehow only one employee doing all the making of orders. Felt bad for him. Whoever manages this place has no clue what they’re doing. The food is fine but avoid the place for consistently bad service. Took me a half hour to get my one bowl with 4 people in front of me. Not going back anymore.

Sergio Chavez

Chipotle's serving sizes? More like a cruel joke played on hungry customers. I swear, I've seen more food in a bird's nest than in one of their burrito bowls. You know those tiny containers they use for sides? Well, apparently, that's their idea of a main course. I once ordered a burrito bowl and had to use a magnifying glass to find the rice and beans buried under a mountain of disappointment. And don't even think about asking for extra anything. Want extra meat? That'll be an arm and a leg. Extra guac? Prepare to take out a loan. It's like they're rationing food for a post-apocalyptic scenario rather than serving hungry customers who just want a decent meal. In conclusion, if you enjoy feeling like you've been robbed of both your money and your dignity, then by all means, dine at Chipotle. But if you have any self-respect or appetite to speak of, do yourself a favor and find somewhere else to eat. Your stomach — and your wallet — will thank you.

Melissa Williams

I have been waiting for over an hour with 22 people in line ahead of me. Only 1 person serving food. Other employees doing nothing—putting on gloves and never doing anything with the gloves on. Other employees are emoting trash bins that are not half full. Other times I have been here and the grill is down, the card machine is down, or the portions are very small. I do believe this will be my last visit.

Rodney Robinson

I grew up in Denver so I’ve always been a huge fan of chipotle. When Watertown, NY opened their location I was beyond thrilled! Unfortunately, this location needs a lot of training and better management. We’ve given them several chances hoping the issues we’ve experienced were a staffing issue BUT nothing has changed since the day they opened. This is a picture of a bowl we received this evening….this is only one of many issues we’ve had with this location. My sons burrito had 4 pieces of meat in it.

Queee Woods

These people really allowed this to leave the building. After waiting 40 minutes for the order (which wasn’t the initial issue), this is what showed up. For one the order was completely different, for two it’s completely disgusting looking. Safe to say we will not be back or recommending anyone eat at this location. Extremely disappointing experience.