Mike Johnson

The place is clean inside and out, and the old playhouse is still there, brings back good childhood memories. But here’s the downside: the service is terrible. The wait times are unreal. I’ve heard different reasons, something about timing and how long it takes a car to move through the whole cycle, but whatever the cause, I’m regularly sitting in the drive-thru for almost half an hour before I even reach the speaker. Even once I get there, it takes minutes for anyone to respond. What really confuses me is that when I finally pull around, there’s often no one in front of me. They seem to wait until a car fully clears the system before letting the next one through. It’s a very slow and frustrating setup. As for the food, I haven’t really had major issues aside from it occasionally looking thrown together but it is fast food, so perfection isn’t expected. The real problem is the waiting.

K “Boo” K

Service was a bit slow, & the place wasn't crowded inside. Ordered a caramel ice coffee extra cream & caramel but it tasted barely regular. I did notice they have mango smoothie with whipped cream which sounds delicious

I am coming 3:50am no have any food here what McDonald’s is open not good

Raza B

The The food is disgusting. There was a fly in my happy meal.

Harold Leader

This McDonald’s location is the worst they always forget food, and most of them don’t understand english well, and the manager is terrible. Someone needs to have a look into this franchise.

Ricardo Oliver

So I am in the parking lot just received my order, I come to this location every now and then, my grandfather is the fan of the fish filets , they do not usually have the best customer service which Is usually why I go to the one on Hempstead tpk but tonight the young man who was working was extremely rude! I have never witnessed an entitled employee being so nasty for no reason whatsoever, I don’t usually leave reviews and as I’m sure McDonalds won’t really make a change in this boys actions, I ordered one item and he was yelling through the speaker because I did not know what kind of sauce they had and then demanded my phone while I unlocked it for Apple Pay. Obviously I won’t return to this location but I think it is unfortunate that they allow this kind of behavior from the staff.

Caty Bonilla

Disgusting !!!!!! I ordered the new chicken snack wrap . One wrap wasn’t able to eat the chicken was soooo hard and the 2nd wrap I ordered the spicy one they put the spicy sauce at the end . I thought they forgot to add the spicy sauce. All I have to say is you’re lucky I did not go back since I’m tired from work. I swear your lucky

Arman

All McDonald’s in the NYC metro area are known to have poor customer service, but this location takes the cake by far. Every single customer-facing employee here is extremely impolite, ill-mannered, rude, unfriendly, and cold. Once you walk up to the mobile pickup area, there’ll be a good four employees who will see you from their periphery, and then refuse to make eye contact with you or pay you any attention, even though your order is packed, ready to go, and just sitting there near them getting cold, instead of sitting on the pickup shelf for people to grab. The whole point of having mobile order pickup shelves is to UTILIZE the mobile order pickup shelves. It’s clear that the manager at this location doesn’t introduce the concept of customer service to any of the new hires here. Seems like they’re all trained to be as unfriendly and unhelpful as possible. Don’t expect a greeting, a “you’re welcome”, any eye contact, or even half a smile. Just a bunch of snobby, antisocial, miserable teens who have no idea what a proper interaction with another human, especially a customer, should look like.

Dana Pierre

I experienced the worst customer service experience ever, by a manager named Erica. During our interaction, I experienced a high level of unprofessionalism, including rude behavior and yelling. Her attitude is absolutely unacceptable. I believe such conduct is not conducive to a healthy work environment.

rehanna lall

My order was incorrect after explaining it two times. Got charged for something I didn’t receive. I work a 12 hr shift and cannot go back to resolve the issue. They even put butter for the pancakes knowing there was none in the tray to begin with. Next time I will be checking my order before leaving.

Irina Korotkova

This location proudly serves tasteless sandwiches without ingredients. Got one piece of pickle on two crispy chicken sandwiches with no sauce at all. Don't even talk about customer service quality.

Jovanny M

Had 2 mcchicken's and there was more lettuce in the wrapping then on the sandwich and one of my mcchicken's looked like it was half wrapped and thrown in the bag because when I opened the bag i felt the mcchicken and thought that they just threw it in there and noticed it was open and not wrapped up. 05/20/22 1:20am Usually the drive through does a good job but sometimes they do things like this where I opened up my Big Mac not looking like a Big Mac, carelessly made and incorrect.