Dale Page

This is how my pizza was delivered…. Horrible

Peyton Fullam

Ironically enough, as of this writing, I'm waiting for my order to be done so I can pick it up. That said, it's domino's, what more can one expect? The last time I ordered, I got a 3 topping stuffed crust. When it got to me, it was just a regular, pepperoni stuffed crust pizza. It was late at night, so I figured, no big deal... Ordered myself a brookie for dessert and wouldn't you know, it was burnt all around the edges and crispy in the middle? I tried to get through to someone, but no one could give me a direct answer. I waited until one night I called and asked, and I was told I had a "$10 credit for the wrong food." Moral of the story? I guess it was better than a kick to the mouth, but I almost felt cheated at that. To be fair though, it's Dominos, so I can't expect much more. It's my usual go to when I'm at the end of my weekly paycheck and want something cheap to eat. Don't go expecting gourmet, authentic Italian food and you'll be disappointed. Go in expecting to get what you pay for on a budget? You won't be disappointed. Update: Remember how I had mentioned that I was waiting for an order as I was posting this? Well... I went to the drive thru widow... They kept me waiting 25 minutes without anyone acknowledging me. Two of the guys even looked at me, made eye contact, but decided to ignore me. I even sat there honking, and still, no one came. I drove around the building and to my dismay, 4 of the 7 spots were taken up by two people that don't know how to park in a single space. I was helped by a young guy, who according to his own admission, didn't know I was waiting at the window, didn't know what his coworkers were doing, and only just got there. His other coworkers... One was changing out the trash bins and the other was refreshing all the toppings while it looked like he was feeding a group of friends/family. The guy that saw me storm in got me my food, and to Dominos credit, their pizza warmers so indeed keep your food warm. When I got home, I checked my food. I haven't eaten anything yet (I'll include some pictures). It looks like they got everything right, it smells good, so here's hoping it tastes good. As I mentioned, I like Dominos for being cheap and affordable on a budget. You get what you pay for, so don't expect perfection. The food is 3 star quality and the service I experienced tonight? I'm kinda struggling to give it a 1... But then again, what do I expect to happen, another $10 off a purchase of $15 or more coupon? There are worse things...

Amber Heveron

The pizza doesn't seem cooked properly and there definitely wasn't any "Cheese it up!" (AKA extra cheese for the extra price) happening on my pan pizza. Even though I watched it come out of the oven myself and I dived right in as soon as I got in my car it wasn't even hot. I was expecting the skin on the roof of my mouth to be instantly melted off from scolding hot cheese and sauce being it was on a direct route from oven, to box, to mouth. I was prepared to suffer the consequences of my actions to get that cheesy goodness of Domino's Pizza in my jaws but I'm saddened to say I have no mouth blisters on the roof of my mouth from the hot greasy, cheesy, saucy pizza! Because it was cold! Every single Domino's location I've ever ordered from the pizza was always steaming HOT and those orders were always delivery and they still were steamy hot, mouth burning hot. So this time being at location waiting while it cooked, watching it get pulled, boxed and cut you'd think the pizzas would be scolding hot. And yet they weren't. The pan pizza was doughy, cold and undercooked and didn't taste nearly as good as the 50+ Domino's pizzas I ate previously from multiple locations across WNY! I'm severely disappointed Dysinger Rd in Lockport NY location. I don't get to enjoy Dominos often so when I do I want to to be just as good as every other location.

Karen Kilbury-Mensch

Ordered a medium cheese, pepperoni & mushroom NY style pizza on 6/25/2024. Was totally disappointed when I opened the box. It looked nothing like the tv advertisement. The pie was 6 pcs and very small. It was mainly sauce and had hardly any cheese, pepperoni or mushrooms. There was no way you could fold it BUT it did flop downward when separated from main pie. Definitely not worth the $21.00 and change.and will definitely not recommend that any of my friends order it.

I live in the woodlands , they're driver tonight , in a black suv damn near hit me while I was walking to the malbox because he blew through the stop sign doing about 30 miles an hour, then coming back from the mailbox.He blew through the other stop, sign and almost hit me again.I called the store and I was told that I was just complaining.And if I don't have an actual job to do , why am I wasting the manager's time because I shouldn't be walking in the road. I\nGet that.They don't understand traffic laws , but pedestrians have the right away

Ms CB

Bland, dry, and flavorless pan pizza. Never put enough cheese or toppings! Give folks there monies worth at least!! Disgusting

Jayla

I’m a regular at dominos but lately they’ve been real lazy on quality. Today I ordered a Philly steak sandwich at work and when I took a bite I was wondering why I all I was tasting was bread. I took a look n saw there was no steak, barely any peppers, 1 mushroom, barely any onions, and burnt cheese. I’m beyond disgusted n pissed off by the lack of effort n quality put into my food. I called n they did not offer to make me a new one just tried to give me dominos credit back. It took him 15 minutes to put in an inquiry for me. Was very nonchalant and didn’t say sorry or too much of anything the whole call. I will not be returning for quite a while. I’ll go to another dominos. This is not the first time I’ve had an issue with my food. I usually order the Alfredo and last few orders it’s been little to none in the Bowls. I mean at the very bottom of the container. Very unprofessional and a waste of my money n time.

DruidRuvik85

Last time I'm ordering from here. They have taken extra money off my card after I had already paid and I didn't authorize it. It's happened more then once. Instead of paying what my total was they would deduct more after the fact. Beware before using your card to purchase anything.

Marissa Scoma

Pizza was undercooked, spicy and didn't taste good. I'm a regular customer at Dominos and I'm disappointed with the pizza I received. When contacting the Lockport location, the supervisor was dismissive of my complaint. The supervisor said he was working when the pizza was made. Poor customer service and horrible pizza. Won't be ordering from that location again.

C. S.

Domino's website is awful. I tried to find their menu with prices, which I eventually found, but when I clicked on "find menu with prices," it took me to a page with the background showing various pics of pizza and other items that are available at Domino's but with 3 options to choose from...delivery, carryout, or Domino's pinpoint delivery. I tried scrolling down in hopes that the menu with prices would appear but I couldn't even scroll down. I called the Lockport Domino's to find out where I could find the information I wanted, but the employee didn't even know. I'm not alone with wanting to find out this information, and I'm sure Domino's has lost a boatload of potential customers due to them not listing prices. They need to remember that in today's market with high prices, not everyone can afford to purchase the food, but customers won't know that if Domino's doesn't make it accessible to the public. Also, it wastes the employee's time and the customer's time by having to call, place an order, get the cost, then have to cancel the order due to being too expensive. I cannot leave a review of the food since I did not order

T Campbell

Place is terrible!!! I ordered online and it tells me 20 mins. It's Friday so I figured it would be busy. I get in line behind 4 cars and I'm watching all these people yelling and storming off and I'm wondering wth did they run out of dough?? Then it's finally my turn and I'm wondering if my food is cold by this point (40 mins after order) and she tells me to pull around and try again in another half hour!! I'm like 😳, she looks at me and says it's Friday you had to expect that!!! I said NO I expect that since you gave me a specific time to be here, it would be ready by that specific time!! Are you kidding me? So I guess their customer service is as good as their pizza!! If I could give 0 stars I would have!! Worst place for pizza!! Don't even bother!!