Megan Strmiska

Mr. Gattis has been a fun place for families to dine in for so many years. It has been over 6 months since my family has last dined in at the Taylor location. Food- The buffet was very limited and this was at lunchtime. However, they seemed to be working on it. I didn't mention anything to the staff. They were doing their best. Environment- At the buffet, I over heard the male manager being very inappropriate with a young female worker. He was talking rudely to her regarding her making sure she stirs the pasta every so often. He was also very short with a few other workers. Fast forward, in the game room, I had an unpleasant encounter with a rude young female worker (the same one that the manager was being rude to). A game took our points and didn't function properly and I talked to her about it and I wanted to be refunded my points back on the game card. She gave me unnecessary attitude and told me that she couldn't do anything about it and said that the games are 'rigged anyways'. Also said she just works here and she can't control the machines. Let me clarify, I was not rude. I was looking for a resolution to the problem as the machine was not working. She said the manager would speak to me but he didn't. He was hiding in the kitchen and looked right at me. I feel so bad for the assistant manager. I waited at the counter and requested to speak to her. She was very nice and told me that the manager couldn't do anything about it. She was almost in tears and said she was new and they were short staffed but I could sense that this is not a healthy work environment at all. I hope the owner sees this and speaks to the manager ASAP. I will not come back to this location. The games are malfunctioning and customers are being told that "thats just the game". No, it's not. I also witnessed a young boy lose his money too on the same machine and was told the same as me. The manager made me feel very uncomfortable in the way he was speaking to the young worker and the way he stared at me from a distance. He needs some major counseling ASAP. I was told they were short staffed but this is no way to treat paying customers, especially young kids who just want to go play and have fun. I'm sure their parents wouldn't appreciate them getting ripped off.

darr alaniz

The food and eating area are great, normal level for a pizza buffet, no issues there. The game room is the problem with this location. I have 2 kids who we got play cards for, and it felt like every other machine was broken, but no like sign on the game, or unplugged. No they were normal looking, swipe the card, takes the money, and then nothing happens. I told the employee working the ticket counter who was very nice, gave the money back to the card, but she told me there's nothing they can do, and that she would let her manager know. No ability to put a sign on the machine warning other people. It happened several more times I'm sure I was a bother going back saying another machine took the money and didn't work. The low rating is purely reflective of this, you can get pizza cheaper anywhere else, you go to a location like this for the kids to eat 2 bites of their plate, watch some big hero 6 and then go all out in the game room. A half functional game room is a bummer. Would love to go back, just want the games to work or at least a note saying this and that machine don't work etc.

Kimberly Casiano

It was our favorite, but after our last visit, I don't think we'll be back... the photos say it all. They need a good exterminator 🐀

Adrian Lessner

The manager made the worst pizza I've ever had from here! If the current manager makes your pizza be prepared for it to be drowning in pizza sauce and skimpy on toppings even if you pay extra. I paid for extra cheese hamburger green and black olives. They were skimpy with the olives! They also forgot my jalapeños! They apparently fired the employee who made the best pizza! Don't bother calling the manager is worthless when it comes to resolving your problems and has terrible costumer service! Very disappointing and a complete waste of money.

Lady Dre

Whoever is the team lead there right now needs more training on Customer service etiquette. Poor service will NEVER recommend this location.

Edward Luna

There was no pizza out for the buffet, we had to ask for more food , sad service

Eddie Walker

I never had the chance to get my food as the young lady at the drive thru told me they don't accept $50 bills. How ridiculous is this! Never going back. What an insult.

Jorge Santillan

Yesterday I was. There 08/18/2025 My children and my wife went to eat from Austin, TX and the cashier did not accept a 50 dollar bill. The total to pay was 40 dollars. She said that the store does not accept 50 dollar bills. I asked to speak to the manager and she said that it is not a horrible service. I do not recommend it. They need to change managers because it is in the wrong place. A business has to have change for a 50 dollar bill only. I had to return 10 dollars, a business is for customers, that's why they are losing many customers.

K Mansion

Waited over an hour for a pizza. When I asked about my order, the counter girl went to the back and brought out a pizza. I looked at it and it was cold, dry, and very unappetizing looking. She said it was in warming oven and it was good. I asked if she would accept a pizza like that and she said “no” and immediately took it back and had them make me another. All the while I’m watching whom I assume is the manager, loading up the buffet with fresh pizza. Finally, within 10 minutes, she brings me out a pizza. No “thank you”. No “sorry here’s a coupon” , no nothing. The manager didn’t even acknowledge me. Too scared I guess. Last time I come here. Would recommend anyone to stay away. Better service at a food truck. Better food too I’m sure.

Julian Ramirez

Wish you had more pepperoni pizza out in the buffet. It's always out and we have to wait 15 min for them to make a new one. I would think that would be your best selling pizza? Games are always broken with no warning or a sign to warn you before you swipe your card. I bring my grandkids every week, just wish these experiences would improve.