Julia Harris

Just picked up a 3 Chicken Strip Combo with Okra and Mashed Potatoes. Chicken was o”ok.” The Okra had been sitting under the heat light way too long as the breading was mushy and cold. Mashed potatoes. We were disappointed. We won’t return.

Daniel Bina

I go here because it's better than the chicken express closer to my work. I've noticed a pattern where if you dine in, you get a much larger and better looking tender. When you go through the drive-thru, you get a less crunchy and smaller tender. The flavor is still good, but the size is much smaller. I've always liked the fries, but today, I've gotten fries that have obviously been sitting on the warmer for quite a while because they look like this. This is probably the worst fries I've gotten anywhere. Even somewhat undercooked fries look better and taste better than these. With the cost of eating up going up everywhere, I've scaled back my options and I may have to at this location as well. I'll try dine in next time to 100% convince I'm just not dreaming the tenders are different in size, but I'm almost positive they are.

Tyler

I placed an online order and went through the drive through to pick it up. The lady in the Drive-Thru told me to pull to the side and wait. I placed the order 10 minutes before arriving so I shouldn't have had to wait at all, but sure I pulled to the side and waited. I waited there for 15 minutes before finally going into the store and questioning where the order was. When I went in the order was just sitting there on the side of the counter. It was already a bit cold, clearly it had been sitting there for a while. They would have definitely let me sit out there for as long as I wanted, I was completely forgotten.

Antonio Mer

On October 22, 2025 I ordered a combo to-go with coleslaw. This location is 6-miles away from my work and the coleslaw had already expired on the 21st. Tasted like fish. I called 10 times and nobody picked up to answer. I ate the chicken sandwhich and drove back to the location and talked to the manager Sylvia. I asked for a refund, which I thought was fair to ask, considering I drove a total of 12 miles. She did not honor a full refund and advised me if I had any other complains, that I should write a review. Poor management. Here is a picture of the expired coleslaw

cyer kane

Here is my formal complaint that I would like escalated above Mr. Cousins at the Hurst, Tx store # 1215 recepit # 3061. I came through the drive thru and ordered a 2 piece fish combo and was advised that it would be a 7 minute wait which I agreed to. I pulled forward and ordered my food. After payment I was asked to pull forward. The time stamp on my receipt shows 3:58pm. I then requested a complimentary cup of water. The guy stated they dont give complimentary water. That was my first issue. We are in Texas and it almost 100 degrees and I have to wait for my food. I think it would have been courteous to give a complimentary cup of water. After I was denied water I did not pull forward. Eventually another man (im assuming was the manger) came to the window and gave me a cup of water and I proceeded to pull forward and wait on my order that was placed at 3:58pm. After an extended period of time (4:11 pm)they did not being my order out to my car. I then pulled around to the entrance and went in to get my food at 412pm. The same man who gave me the water approached the counter. I advised him that they still hadn't brought my food to the car. He turns to speak to the employees asking about the fish order. Nobody had started the order. The man then says it will be 7 minutes bc they were making it fresh for me. So that means when I ordered it at 358pm my order was never started. Issue # 2 is I believe that was done on purpose because of the issue with the water. To further escalate things the team began to giggle at my frustration. ALL of them!!! I then requested a refund and advised I would be filing a complaint.

Trevor Washington

This is the worst golden chicken I've ever experienced. On top of the fact they already overcharge the food we got was not enjoyable. The grease was old whether 2 days or 2 weeks it's still old. Normally I be satisfied when I leave Golden chicken. Not today. Terrible and disappointed. Even the roll was below standard. Maybe stray dogs will come along and save us. God bless! Never again

Genteel Whitmore

Believe the negative reviews. I just went to the drive through the chicken I received was old and dry. The best thing about the whole meal was the sweet tea that's why I gave them one star. This used to be a good location with excellent product. I won't be returning.

mubarak ahmad

Zero stars. Extremely disappointed with our dinner order from Golden Chick last night. The food was clearly old and stale. The bread was rock hard and showed signs of mold (see attached video). The chicken was cold and tough as shoe leather. Worst of all, my kid spent the entire night throwing up and having diarrhea after eating their meal. Unacceptable food quality and potentially hazardous to customers' health. Won't be ordering from here again."

+1

Michael Wright

Today on May 08/2024 at 6:pm I went to pick my wife food up the 6 pieces chicken tenders and the 2 gravy she ordered.I respectfully ask the young lady that works there could ,she please make sure that everything we paid for is their in the bag please. Because we always have to drive back to Golden Chick and ask them why did we not get everything we paid for. If u call this business u can't ever get anyone to pick up or call u back. The corporate office never calls u back.The young lady rolled her eyes at me.I keep my cool and thank her. Some of their employees can be very rude. U know a picture can say a thousand words.This is the looks she is giving me.I nicely told her to have a blessed day and Jesus Christ loves her.Do they train employees this way now in thier orientation class to treat customer's so unpresidential??? It's time for customers to take their business somewhere else.Where employees treat u like a human Bean not like trash!!!! Companies don't care anymore because they think we need them to cook our food.🏃🙊🙀🧐

M M

This Golden Chick location is not serving the franchise products. Their rolls are not the same, their fries are not the same, their fried chicken is not the same. The sandwich buns are not the same. If they are not going to serve the franchise products they need to change their name. I have been on several occasions thinking it was a fluke, but it is apparent they are not serving the franchise products. The chicken legs were so small, practically the size of a wing drums. This restaurant should be called Fool's Gold Chicken, because this is not Golden Chick.