RVNewAdventures

Went for Lunch on 12th, I ordered online went through drive thru to pick it up. The guy couldn’t get my name right and when he did, repeated my order back and asked me if I wanted whipped cream which I ordered online, then at the window again I was asked. I then had to remind them to put the Valentine’s sprinkle on it. The next morning, my husband gave my name 3 times at the drive thru. Then someone asked if it was Richard.. how do you get Richard out of Vickie? We were in town for work and never been to Tim Hortons. I hope all of them are not like this location.

Michael McKelvey

It's essentially Dunkin Donuts in Dunkirk... Not bad, not great. The locals must love it because the line is out the door every day...

bella jourden

I’ve had really good experiences with tim hortons however specifically at this location they never have hash browns even when i go around 10am and their still serving breakfast and every time i get a panini i ask for extra sauce but the workers put like no sauce at all. This only ever happens at this store.

Renee Lockwood

For the amount u pay your expect food to be hot and not cold and that it should be fresh and not rubbery sometimes they are spot on but most times no! I've stop going i use to enjoy the egg crosant sandwich but normally it's burnt and egg is cold! I've just stopped ordering to expensive to throw out!

Katie Cooper

I’ve never seen so many employees standing around doing nothing while others are working quickly. Ovens are making noises for several minutes. Alarms are going on and no one can be bothered to take care of them. 1 woman on her phone at the counter and 2 men horsing around. Order wasn’t made correctly. Overall, I would never go back to this location.

Larry

1st time customer at this location, 2nd time purchasing from the businesses overall. The variety is definitely there for one to choose from, but again, the customer service is deplorable. I can't stress enough how much customer service matters to the people spending their hard earned income locally.

Every time I get a coffee it’s either cold or not made right taste like shit I go everyday and spend a decent amount of money with you guys and I should be able to expect a good coffee Tim Horton used to be my favorite place might as well make my own coffee with as crap as the ones I’m buying are

Jamar Fountain

Not good at all after telling the cashier that there were bees all over the timbits no one did anything never will I go here again ever

Edvard Babkin

Absolutely the worst service I’ve had at an Tim hortans both times I went here, they have 10 employees walking around clueless and doing nothing while one person runs the counter trying to do everything, the drive threw will be empty and maybe one other person in the store and you will be waiting 15+ mins to even have your order taken it’s ridiculous, then after waiting all that time they not once got the order right

Cath Kestler

Been here at 3 various occasions, not busy either time. First time- coffee order wrong, no meat on sandwich, pushy staff. Second time-- the manager at the drive-thru was hovering over worker telling her she wasn't moving fast enough, I was getting my $$ ready and I was told to hurry up. Today, I ordered a #6 with a coffee; added another sandwich and was asked if I would like to make it a meal, I agreed but wanted lemonade with combo. When I got to the window I paid, but was handed just the lemonade, no coffee. When I questioned where's my coffee for the other combo meal, I was told I had to pay for the coffee AGAIN. I heard another worker ask cashier about my hashbrown--they said I wasn't going to get it. So I pulled around checked my order--2 sandwiches, one hashbrown and both drinks. I parked went in for the rest of my overcharged breakfast and they questioned me telling me I didn't order it. I understand up selling... Three times I have gone there, mistakes made all three times. I WILL NEVER GO BACK THERE. What's up with giving a customer 1 napkin for multiple combo orders when going through drive-thru and it is usually right next to the greasy hashbrown so it doesn't help at all. C'mon T-Ho's you can do better.

scott vandyke

I walked in T 1 am nobody addressed me for 10 min. And that was to yell me the lobby is closed only drive thru. They suggested i walk thru the drive thru. They need to keep their doors locked if they are closed. Im startin to like 7-11 coffee at 1am. The hotspot on 3rd has great coffee for you normal hour people. I wont be back to the timmy hos in the squre.

Julia Kolodziej Grissom

This location completely ignores their clients! Arrived at 8:49 PM Saturday evening. I was ignored by a young female employee, while she was handing out free food to her two friends who came into visit her during her shift. I inquired about the age of the donuts that were randomly piled in a front showcase along with “donut holes” that were crammed into 3 boxes within the showcase from another employee who finely decided to take my order, he said that he had no idea. My son and I decided to leave at that point.