Trevor B

This Pollo Loco repeatedly gets orders wrong. I didn't want to leave a review here, but this happened often enough (50% of the time or more, after a dozen or more orders), and there is no other place I can leave feedback. The official Pollo Loco website has a *blank page* for feedback, and the Pollo Loco app is *completely broken*, and rejects all attempts to make a new account. I'm just so frustrated - no matter how much I try to clarify things, the order comes out wrong. So, I'm giving up... going to go elsewhere from now on.

Justin Tilford

The staff is friendly but I got food poisoning. I wouldn't eat here again.

Hector Macias

$50 of chicken and only 3 salsas and 2 guacamoles. This is criminal. Everytime you order in the drive thru they never give enough salsa. Specifically ask for it at thw cashier window and they still don't give enough. This is about the 20th time this has happened so next time order inside and get all the salsas

Taco Bell has a nicer interior. EPL Staff is friendly. But come on what a rip off .. taco bell side of beans is like 79 cents and the same size of beans here is $5.49!! Everything very overpriced to me. We could have had a nice sit down restaurant meal for the prices we paid here.

Chelo Arechiga

$30 for 2 burritos BURNED 2 small salsas "gross" when you ask for 2 more salsas 1 dollar each

Brian Gehrke

Pollo Loco Review First Impressions: This was my first visit to Pollo Loco, and unfortunately, it will likely be my last. Food Quality Disappointing Experience: - The food was cold and tough, far from the fresh, flavorful meal I was hoping for. - It seemed like the staff may have just chopped up leftovers to fulfill my order, rather than preparing something fresh. Service & Atmosphere Unwelcoming Environment: - I arrived around 6:30 PM (they close at 8:30 PM), but it felt like the staff was already in the process of shutting down early. - There were some smirks and inside jokes among the staff, which made me feel like an outsider rather than a valued customer. Online Ordering Issues Frustrating Process: - I attempted to order online, but the system failed to process my order. - Despite the failed order, I was charged anyway—though I was later refunded, I still had to go in and order in person, adding to the frustration. Final Thoughts Overall, my experience at Pollo Loco was disappointing—from the poor food quality to the unwelcoming atmosphere and ordering issues. I had hoped for a better first impression, but sadly, I don’t plan on returning.

Lori Seaman

Sept 28th I went over to El Pollo Loco, Big Bear Lake, CA. about an hour from closing time. I hadn't been there in a few years because of issues in the past but, thought I world give it another try. I had asked for 4 breasts (they only had 2) and a chicken crunch bowl. I had also asked for flour tortillas. Pulled up to the window, got the bag of food. Checked and there were no flour tortillas. He said they didn't come with what I ordered. My bill was already over $30.00. I said well can I pay for the tortillas. He asked me how many and I said 4. I handed him $3.00. I think he said it was $2.60, gave me my change for the 4 flour tortillas. Handed me the bag of what I THOUGHT had the tortillas in. Once I got home, I gave my husband his chicken crunch bowl and I waited a bit to eat. Once I got into my food I see the 2 chicken breasts, the large coleslaw (bland) and 2 BAGS of salsa. NO tortillas!!! That jerk at the window knowingly ripped me off!! He knew exactly what he was doing. It was no mistake. What am I going to do with 8 salsas and not one tortilla that I PAID for. Don't do what I did.....trust that they'll give you your full order. Check every single thing in the bag but, should I really have to? Yes because you'll get shorted on your order and might not be correct! Also the guy working the drive thru seemed "above me." Sorry bud, you're above no one. Have a better attitude!! The only good thing I can say about this place is my husband really liked the Chicken Crunch bowl. My chicken was a bit dry and small breasts. My food order was $34.98 on my card + $2.60 cash for the tortillas I didn't get. Not worth it! Also they need to automatically give each customer their receipt. They don't! Get it together Big Bear Lake El Pollo Loco!!! Giving 2 stars for the crunch bowl.

Jason Spates

Always visit the stores local to me at home. So we tried the store in Big Bear yesterday. Ordered a 3 piece chicken Legs and 2 sides of rice. At the bottom of the rice was a large piece of knotted dark hair. Looks like it was cooked into the chicken, not sure where to go with this and its disgusting. Visited this location a year ago and it seems the ownership changes or something. Even ordering was different then at home. Food service industry is tough. But realizing this after most of the meal is gone is hard to process. Clean up your act El Pollo Loco Big Bear Lake

Gary Flittner

Burnt chicken is terrible. Dried out. Went back and replacement was not much different 😒 also still have Christmas decorations up??? If I could, I would give them ZERO stars.🤢🤮

Luke Weaver

Dirty, took 40 min to get food, didn’t come with sour cream, avocado, or tortillas (all included). Then I had to argue with the employee to give me the tortillas that we’re supposed to come with the meal. And man it is DIRTY and GROSS in this establishment. San Bernardino County Health Inspector….please help. Food was good though.

Abraham Lopez

One of the dirtiest and nastiest pollo loco I’ve been to. My wife and family came in on 8/15 around 12pm. First of all, no one inside the restaurant and it was a mess in the dining area. Next, the cashier very slow and all the staff messing around while no customers were present and they couldn’t even stop and clean. We ordered a 10 pc familiar dinner and everything was dry on that chicken. This place really needs Improvement in customer service and cleanliness and food quality. Also, so many flies when we were eating. Attach are the pictures. Have fun counting the flies that were on our window. Very unappetizing and never coming back. Worst ever.

Victor Torres

This place is terrible!! I waited 25 mins in line at the drive thru when there were only 2 cars in front of us!!! I looked inside through the window and there were only like 3 people working with one guy scrapping the grill and chicken drying on the stove. And to top it all over they burned our burritos!! Not only 1 but 2 burritos to the point where I taste like charcoal. All within 25 minutes, what's going on!??!