Mersy Hogan

Vanessa was the best! Kind, and checked to make sure I had everything I needed for my meal she even collected my empty tray for me! Sat in the patio to eat joy my meal during my lunch hour. Extremely clean and cute. The food didn’t make the photo op! 😂 My only complaint is that o wish the burgers were a tad bit larger for the price…

William Aurelius

Exceptional chicken sandwich, chicken bites, and fries. I’m not the biggest on beef, so I was impressed with the quality of chicken sandwiches they have as well! Ironically I did not get a shake but they do provide free water and their fries were very good. Excellent seasoning on the chicken bites as well.

ktzpawz

Their burgers are 🔥 Their burger buns alone are 🔥 They are actually made from potatoes and has that sweetness to it similar to the “Hawaiian Rolls” Their patties are so delicious and tasty 💯% all natural angus beef. Their shakes have a scoop of frozen custard so creamy and delicious!! If you get French fries get it with the truffle oil. You’re welcome! This is my go to cheat day burger place!! I love everything on the menu and will return many many more times ❤️ Clean both inside and out including restrooms. Plenty of seating both inside and outside the patio area. Convenient ordering with multiple tablets available. Table games available foosball, large Jenga, shuffleboard and fun for all ages!! Lastly, the friendly and helpful staff that bring smiles 🫶🏼 Six stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

+15

Allistair Lee

First time at this location and it has great atmosphere! The queue was not as long as I expected it to be. The staff are friendly and helpful, and service is great as well. The food tasted consistent with other Shake Shack locations I have been to as well. Pricing wise, it's a little overpriced but that's just how it is across all Shake Shack. Would definitely recommend this location if you're craving for their burgers and shakes!

+2

Mondo Madness

Holy hamburgers in Midtown!! This place.. WOW! 🍔👌🏽 I heard great things about this place and I was not Disappointed!! Those other burger places in town better move over! This place was Fantastic! From the Shake Shack Burger to the bacon cheese fries! To to my personal favorite the chocolate milkshake! Everything was absolutely delicious! An absolute must try! In my opinion better than In-N-Out! 💯

+4

Esmeralda Aguilar-Miranda

We stopped by Shake Shack after visiting the Sacramento Zoo—just about a 10-minute drive away. The location was beautiful, very clean, and not crowded at all, which made for a relaxing visit. Ordering was easy through the self-serve kiosk, and the food came out quickly. The burgers were great, just as expected! Unfortunately, the fries were cold and the milkshake had a bit of a strange taste this time around. It was my mom’s first time trying Shake Shack, so she was a little disappointed—especially with the price and the fries—but she did enjoy her burger. I’ve had Shake Shack at other locations before, so I knew what to expect.

Emily Reese

Environment: they have a fooseball table and hand sized shuffle board, and the ambience is neat Food: ONLY GET THE SHAKE (it was amazing! ☆☆☆☆☆). The grilled cheese was disappointing due to it being the size of my palm ☆☆☆. Please note that the following observations were made after a 10 minute drive home. The two burgers ☆ we got were not just small but also the buns had an overbearing flavor. The burger had one piece of limp lettuce. Honestly ended up throwing away my last few bites of it because I couldn't force myself to finish it. I was really disappointed given how highly people speak of their burgers in these reviews. Honestly not the place to go for a good burger. The fries tasted/looked like they were made from frozen but they claim to be made fresh so not sure. Would definitely not purchase food from here again. Service: not much to say about it as we did not dine in, but the food was ready in a timely manner.

Jim Schinkel

Was really excited to try Shake Shack for the first time after hearing about it for years. Always heard it compared to In-N-Out, with many of it's faithful saying it was better. Again, really pumped to give it a try. Sadly, I was a bit disappointed. It wasn't bad, would definitely have it again. But I didn't think it was nearly as flavorful as In-N-Out, or cooked as well. I also think Smash Burger is better, at least than this experience. I like their fries and shakes better for sure. But the main star just didn't match up. Would also say that the grilled cheese was horrible. I have never seen a grilled cheese that thin in my life. Quesadilla's are thicker! I'm definitely going to try again. Often times the first experience can be lessened by high expectations, which I certainly had. Also might have been an off day in the kitchen (short staffed or inexperience). So I'll try again and hope for better. But it's not bad, just not up to the hype or it's competition.

+2

Chef I am

Horrible i ordered my food & got the special Christmas cookie milkshake & I went to the restroom only to come out to find my food & milkshake thrown away in the trash I paid $21.17 for my meal & the manager wouldn't make me a new milkshake. My milkshake was still brand new I only took 2 drinks off of it.. & All the manager could do is tell me sorry I ca.t do anything for you. To go online & leave an email asking for a refund. HORRIBLE CUSTOMER SERVICE So if u ever come here to eat dont ever leave ur food at the table and go to the restroom otherwise you'll end up like me wit everything thrown away & the manager telling u sorry there's nothing I can.do about it...

Marissa Espanola

All burgers are salty, sweet treats are too sweets. I ordered Avocado Chicken burger, the avocado is missing. They refunded it but no sorry heard from the manager. Just disappointed!