Brandon Bruce

Waited at the drive thru order box for 3 minutes, waiting for someone to take my order. The entire time someone was in the drive thru lane, washing trash cans. When they did come on to take my order, they stated that they were "out of sweet tea" because they would have to make some and it takes time so they weren't going to do it. It is 6pm so not sure why they don't have any ready for the dinner service.

Susan Gray

The chicken was fun but I ordered a large French fries for $4.49 and there were probably 35 fries in that order. I even ask if this was a lg order and the cashier said yes. I would never have bought them if I knew how few fries were in that order. That is a ridiculous price for such a small amount of fries. Very disappointed.

Clemente Camarillo

During our recent visit to the drive-thru to pick up an order, I encountered some difficulties with the service. The employee taking our order seemed a bit disengaged, which affected the overall experience. As a loyal customer, I hope this feedback can help improve interactions in the future. Thank you for your attention to this matter.

Worst customer service ever. We were in the drive thru and we finally made it to the menu to have our order taken by an employee. When the employee came to the speaker, he puts us on hold for like 10 mins. This is a ridiculous wait time and we ended up leaving because it was waste of our time. This place is needs to get shut down. It's just that terrible.

Was discouraged by lack of customer service. Five employees and only one acknowledged me after I waited a considerable amount of time. I was only customer in store and still wasn't greeted and seen until I started getting visibly irritated. I had ordered in the app and it too the five crew members a good 30 minutes after the pick up time to get me my order. Even the manager neglected to acknowledge me. Do better churches.

Everything i order there is always something missing the last time I ordered the French fries were missing and this time the 5 tenders 5 honey butter biscuit and 1 apple pie was missing I'm not buying anything from here anymore

Rebecca Dunbar

I was asking a question and they were extremely exasperated and rude. I ended up not getting anything because of that. I understand having a bad day and I understand that this is technically a fast food place but attitude is everything.

Wendolyn Johnson

Horrible Horrible service!!!!!i went on christmas day 2025 at 4:54pm. I ordered a3 piece combo meal. They gave me 3 chickens that were the smallest. The wing was smaller than my pinky finger. I also ordered a 5 piece chicken stripe for my husband. They gave him 3 pieces. I said no gravy but i wanted honey mustard. We paid 27.57 for them to mess up. We called 7 times and they kept picking the phone up and hanging up. Richard was the guy at the window. He said i forgot to give the customer before you dipping sauce. If i could rate them less than 2 star i would

Faith Rochester

Check your food because you'll be missing stuff. Last 3 times I've gone they got something wrong. Went through the drive through and ordered a 20 piece tender meal. Parked in the front like they asked just to watch a bunch of people who got here after I did get their food and leave. Its been 40 minutes now and still no food. *edited to add* I had to go in and ask for it. No apologies or anything. Just "oh we forgot"

Alawn Carroll

I asked for a 20 pc fresh chicken and I told them I didn’t mind waiting. The young lady at the window was very rude and lied and said it had just came out. I touched the bottom of the box and it was completely cold. They then proceeded to ignore the fact I was still at the window, finally someone came to the window and I asked again for fresh chicken..he told me to hold on because he was trying not to give me attitude. I then asked for my money back and he went to get his manager and told her I cussed him out. Eventually I got my money back. Do not go to this location unless you want to get lied to, cold chicken and beg for your money back ! HORRIBLE CUSTOMER SERVICE

David wall

Went through drive through and they got my order wrong! It happens. Then went inside to get it corrected and the young girl that took my order initially stated she gave me what I asked for. I tried to explain that she didn't and she fixed the issue and the thew the food box on counter and walked away. Will not return and will tell everyone not too as well!

Carmen Montilla

I had to wait more than two minutes to place my order at the drive-thru with no one in line. When I got to the window, what I ordered wasn't there, so I had to change my order. The worst part is the boneless wings are a joke, only an inch in size. I'll never go back.

Ramon Salazar

I go here most of the time. This last time 8/2/25 was a bad experience. Heavy set older woman was rude yelling over the drive through then when asked why she was being rude and yelling she says she's not yelling. I took my business to bushs chicken. Their service is a whole lot better. Plus nothing will be done to rude employees until you put them on social media. Last time I go to this particular churches chicken.

Terrence

First and last time getting food here. Placed a mobile order for 3pc TENDERS…does this look like a tender??😒 and it was hidden at the bottom under the rest of the food so its obvious it was intentional. Would have took only a few seconds to ask or let me know you didnt have tenders instead of trying to hide what i DIDNT order at the bottom of the box. Lazy and rude

Artemis Miloslotsniokova-James

Walked into this location on FM 78 right next to 7 Eleven in Converse TX....there was no one at the register I waited 5 min before I asked "hello is there anyone here to take orders??" an employee comes from the back and says the man who takes the orders is diabetic and he went to get a drink from 7 eleven. So I had to wait for him to get back because no one else was trained on register?? I was yelled at by the cashier man when he got back. All I did was repeat my order because I was watching them pack it and they were forgetting to give me what I paid for. Got home and they didn't give me the biscuits I PAID for. There was metal piece of something in my gravy and my apple pies had 5 pieces of apple. Worst location with the worst service. I'd give negative stars if I could.