How am I just trying out steak and shake for the first time last night and I'm back this morning! It's so groot! \n\nInside takes me back to old school diner and super clean! Service is very friend…

Great service and friendly staff. The French fries were so fresh, and the burgers were juicy. We went through the drive thru and it was quick. Highly recommend this location.

Great service and friendly staff. The French fries were so fresh, and the burgers were juicy. We went through the drive thru and it was quick. Highly recommend this location.

Great service and friendly staff. The French fries were so fresh, and the burgers were juicy. We went through the drive thru and it was quick. Highly recommend this location.

FANTASTIC fries! I went to Steak and Shake to try the Beef Tallow fries and they were wonderful. They actually tasted like REAL fries from the 80's. Pure goodness. The Western Burger was cooked…

We had to try the new fries cooked in beef tallow. They were so good. It reminded me how fries tasted when I was a kid. We also had the double burger with cheese. So delicious. Happy to have a pl…

So glad they started using beef tallow instead of seed oils! The fries tasted exponentially better! Friendly staff as well. Highly recommend

I wonder why they only have 2 stars because I just had the bbq bacon burger meal and it was one of the best fast food burgers ive had. Hot and fresh. Its up there with Braums and Culvers.

This Steak 'n Shake is so good. Ignore the bad reviews. I order from Uber eats regularly and it is so good. Better than any other fast food burger

Chris

For a fast food restaurant, this place ranks pretty high. Burgers are smash burgers with a nice char and good flavor, although i feel like it kind of got smaller over the years. Fries are freshly cooked to order and taste great with their fry seasoning. Too bad this is the only location because it's honestly better then the bigger franchises. With them getting rid of their $4 meals the value isnt there like before but honestly everything is expensive nowadays. Service here is top notch with friendly workers that rival establishments like In N Out. I'd def recommend you give it a try if you've never been. Double bacon steak burger with garlic butter on bun, large fries, and drink shown in picture.

Adrienne M

I rate 4 stars on the food because the fries were not fresh/hot. This is a childhood place I frequent several times a month with family. I believe it was in Indiana somewhere we used to go. I was super excited when I saw they were located down here. Burgers 🍔 delish, and the Biscoff shake was amazingly yummy!!! I will sacrifice my lactose intolerance for one of those on my next visit. Hopefully the fries 🍟 will be hot next time.

Well I haven't been to Steak and shake in a long time, as I live in a part of the country they do not exist. It is sad to see some of the changes it has made, and they are more like any other fast fo…

Well I haven't been to steak and shake in a long time, as I live in a part of the country they do not exist. It is sad to see some of the changes it has made, and they are more like any other fast …

Britt Majors

Stopped by Steak ‘n Shake drive-thru and got a burger, fries, and a Kit-Kat shake. The staff was friendly and the service was quick, which was nice. The burger and fries were okay, but the shake was super sweet and not really like soft serve—just kind of average. On top of that, I couldn’t get a receipt for my order, which was frustrating. Overall, friendly service, but I’m not sure I’d make a return trip.

Came here today with coworkers, ordered the double beef double cheese burger with tallow onion rings, also got to customize my burger, it was very tasty as wete the rings, but dang, it was ve…

If I could give zero stars, I would. This was one of the worst food experiences we've ever had.\nWe ordered two plain burgers, and every single one came loaded with everything--mustard, pickles, the …

If I could give zero stars, I would. This was one of the worst food experiences we've ever had.\nWe ordered two plain burgers, and every single one came loaded with everything--mustard, pickles, …

If I could give zero stars, I would. This was one of the worst food experiences we've ever had.\nWe ordered two plain burgers, and every single one came loaded with everything--mustard, pickles, th…

steak and shake on Preston\n\nSlow as Hell\n\n25 minutes to get my order\n\nFood cold\n\nBurger dry and tasteless\n\nNever coming back

Well usually an old school fan. But fast food 101 pack the bags correctly. Hot chili does not go in upside down or sideways your lids and packaging simply is not that strong. This location needs se…

Joel Murchinson

3440 Preston rd. I spoke with a worker whom was a white male and told him gnats were in the ketchup tube. He did nothing and went back to work. So I saw another worker and ask him was a manager working and he said yes. I asked him to ask her for the white males name so I could file a written complaint against him. The manager looked at me and kept talking to her coworkers. I finished eating and walked up to the counter and asked the manager hey didn’t your worker tell you what I said. She responded yes but you are supposed to come up here and ask me yourself. I said so you didn’t want to know what the problem is and why I wanted his name. I told her that she is so unprofessional to the highest level. She is the worst example of a leader. Please check the video. Management needs to do better on their management selections.

Beth Miranda

I hadn’t eaten at a Steak ‘n Shake in years, and was really looking forward to eating here. My daughter and I got the same thing: grilled cheese and fries. I should mention this was late afternoon - we were the only customers in the store. I was shocked when the Mexican woman cook came and slung the tray on the counter with an “I dare you to say anything” look on her face. Both sandwiches were burned. Not a little, but burnt black. And the fries were cold and hard. Not even a little warm, they were cold. We’ll never come back here.

juan armilla

i just went in today not that long ago and the workers here don’t know what they’re doing. ordered 2 burgers and they went back there and made whatever they wanted and gave it to us. took them forever to get my order wrong too. place would be awesome if it just completely had a new staff. 11/6/25 time 5pm. get them kids off the schedule please🙏.

Emily Knox

I normally don’t complain about the food here but this visit, I was given a chicken tender that was rubber. The breading fell right off and grease POURED out of it. It wasn’t edible. To make things worse, the seats were covered in grease that ended up getting all over my clothes and not a single employee was doing anything. I can now see why this place barely gets customers anymore.

Angie Velazquez

Had 40 minutes until close and was staring us down instead of making our shakes. I understand how it feels when customers come in within the last hour before closing and you just want to go home however it is inappropriate to just stare at us and make faces and call us annoying to your coworker as if we can't hear you 5 feet from us. They have plenty of time to close still and should not be working in this industry if they can't handle customers coming in when you do not want them to. This place definitely needs better customer service!!

Matéo

To begin, I just want to state that I know what it’s like working in the food industry and I understand trying to close a store. However I came in 40 minutes before they closed to order 1 shake. I was stared at and uncomfortable while I waited. I tried to stay out of the girl mopping the floors way but that wasn’t good enough? The lady in the back asked me to move very rudely not even the girl mopping? The worst part of the whole situation was the another girl who decided to come out to the lobby and talk to the girl mopping to say that I was “so annoying” for ordering FORTY minutes before closing. Don’t work in the industry if you can’t handle proper customer service.

zoey boyle

If I could give zero stars, I would. This was one of the worst food experiences we've ever had. We ordered two plain burgers, and every single one came loaded with everything—mustard, pickles, the works. This was not just a mistake; it was dangerous. My stepdad is severely allergic to mustard, and his burger was covered in it. To make matters worse, the order took over an hour and a half to arrive, and when it did, the food was stone cold. We tried to get help, but the general manager, Aaron, was completely unhelpful. He refused to offer a refund and just handed us a corporate number that didn’t even work. Unacceptable customer service, unsafe food handling, and zero accountability. We will never order from this location again, and I strongly suggest others think twice.

Jason Schwab

I gave this place a try, and I honestly didn’t care for it. I love the atmosphere with the whole diner esthetic, but that’s where my praises ends. The service is……..fine. It was neither good nor bad, it was average at best. And while the food tasted ok at first, it had this really bad after taste, which is just bad. Trust me, Beef Tallow doesn’t make the fries nor the chicken tenders better. In fact I’d argue that it’s what created the nasty after taste. Because of that and the Beef Tallow being the real culprit, I have to say that it’s in the bottom 3 worst fast food chains I’ve ever been to, including both White Castle & Chick Fil A.

+1

Aku Sm

Absolutely ridiculous. We went to Steak ‘n Shake expecting, you know… an actual burger. What we got was a sad, lonely patty thrown between two buns no lettuce, no tomato, no onion, no pickles, no sauce, not even CHEESE. Just meat and bread. That’s not a burger that’s a punishment. And don’t even get me started on the service. The place was practically empty, but somehow it still took forever. We stood around wondering if the employees forgot they work in food service. Honestly, it felt like a prank. I’ve had faster service and better burgers at a gas station. Save your money and your sanity go anywhere else.

tiffany carr

Walked in to a sign telling me I had to use a kiosk to order. No one greeted us. the only interaction I had with the employee was calling to get my order. Chili fries are not good. I expected some chili, not beans and brown liquid, not palatable cheese and limp undercooked fries. Your prices are overpriced for the quality of food you provide. I guess this will be my first and last time having steak n shake.