Burger King
Burger · Harker Heights
Sobre Burger King
En Burger King de Harker Heights, te damos la bienvenida a disfrutar de las clásicas hamburguesas a la parrilla, patatas fritas crujientes y batidos deliciosos que nos han hecho famosos. Con un ambiente acogedor y un servicio amable, somos el lugar perfecto para una comida rápida y sabrosa. ¡Ven a d...
En Burger King de Harker Heights, te damos la bienvenida a disfrutar de las clásicas hamburguesas a la parrilla, patatas fritas crujientes y batidos deliciosos que nos han hecho famosos. Con un ambiente acogedor y un servicio amable, somos el lugar perfecto para una comida rápida y sabrosa. ¡Ven a descubrir por qué somos un favorito de la comunidad!
Què diuen els clients de Burger King
This Burger King location receives high praise for its exceptional customer service, particularly from staff members like Crystal and manager Raphael. Many reviewers highlight the cleanliness and the friendly, efficient service. However, some customers have reported issues with order accuracy and food quality.
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Ideal per a
Tip: Visit this location for the exceptional customer service, especially if Crystal is working. Be sure to check your order for accuracy before leaving the drive-thru.
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Opinions de Burger King Harker Heights
Wait was longer then expected for an inside to go order. Seemed to push orders for drive through rather then waiting on inside customers. Staffs overwhelmed
I was pleasantly surprised with this location. I had been kind of down on Burger King in general, but i stopped here and got a double cheeseburger value meal for $5.40(including tax) and it was great 👍👍
Cleanest fast food place ive been in - kudos to staff!
Crystal is amazing! Only come here because the great customer service by her. All the staff is amazing but every time I come here, Crystal makes me feel so welcome. She hustles to get my order. This is the type of employee that deserves a promotion good customer service is hard to come by these days. Thank you, Crystal.
I have to admit the food was amazing. I haven't had Burger King in 5 years and I went to this drive thru location since I was close by. The staff was great and of course the food was tasty and hot.
This place is literally heaven, every single person is great. I never have high expectations, but this specific place is just insanely great. I wish I could give them all a raise lol. The management, the execution of everything is great. This store needs to be seen.
My fiancé and I rolled into the drive thru way too late.. I thought they closed an hour later than they do. We were 1 minute before closing. We offered to go elsewhere out of understanding of the restaurant industry. The person working the drive thru convinced us that they were happy to serve us. AND THEY WERE!! Super friendly and the food was awesome. Coming from a person that has spent 20 years in the food industry; outstanding job! We will be back! But earlier next time.
Spoke with manager Raphael tonight to let him know that our order arrives safe and secure nothing spilled nothing was lost and nothing was wrong with the order at all. I really appreciated his efforts and his team's efforts to make sure that our milkshakes and drinks didn't spill all over our Burgers and Fries and onion rings. Thanks a lot Raphael
I came here to grab my kids a quick bite on Halloween. My oldest daughter being friendly said hello to the lady that took our order. She acknowledged my daughter and even wished her a happy birthday which made my daughter’s night. I think the lady at the counter that night told me her name was Liz. So if her boss is reading this that is one employee I’d definitely keep around. She was awesome and her customer service skills were on point. Thank you Liz! We hope to see you again the next time we come.
Clean and organized place, stuff are really professional and quick to your order. Their toilets are clean, parking available all time. This place is not too busy so if you want to hangout with your family and friends this location of burger King is the best one. Overall I will love coming back here.
They need to fix their drive thru, the farthest lane does not merge correctly with the first lane (closest to the physical store) it leaves a gap that makes cars in first lane cut you off. Either do a Chicfila style or figure out a way to fix it
I tried the drive thru and it was taking long. I then went in the restaurant and there was smoke all around the kitchen. The staff members were having conversations back and forth without acknowledging customers. Finally an employee, out of uniform, helped me. She was leaving fornthe day. Needless to say, there was no urgency and poor customer service. No complaints about the food. It was as expected.
The manager was nice which is the only reason they received a two over all, first burger was moldy, yes you read that right. The bun, I took it back in, lady said the rest of the buns weren't like that, but you could see the mold on the other bun so it was odd to say the least, they remade it, the burger still was bad, lettuce was browning, they doused it in mayo and ketchup (your killen me smalls) the burgers oversll taste was just off, I hate to admit this but I eat a lot of whoppers and this one was gnarly. Probably won't be coming back which is bad because the place was extremely quiet and empty (maybe for reason though?)
Please update your store hours accordingly. If you guys open at 7 on Sunday’s, it should reflect as well online. And atleast say something while we’re sitting there at the drive thru. We were able to walk into the store only for you to say yall are closed.
This location appears to be falling in to the all too common disappointment of opening strong and then quickly fading in terms of value and quality. We were initially excited to have a Burger King close to us and ate here several times a week. As each week passed since their opening back last fall/winter of 2018, so did their quality control and attention to detail. This is sad as they could be a great option in this area. However, to make it here, they need to focus on training and consistency of standards. Attached is a pic I took of my Bacon Cheeseburger this evening. This is before I have done anything to it. I simply removed the top bun and took a picture. As you can see, it left much to be desired. Additionally, french fries were cold and onion rings were cold and soggy. Vegetables were wilted. Overall, every item in our orders were of poor quality and absent of any pride or concern. So - Burger King - you can still save this location and turn this around. You need capable management here to focus on the basics and maintaining quality and consistency of standards. Training for all employees is a must. Employees at every level should espouse the same level of quality that is sought in training and in accordance with established standards. To allow such poor quality food to be served is evidence of an employee or employees who simply do not care. This should be unacceptable. As training is reinforced and standards are required at every level, cleanliness should be the focus after food quality and control. Good luck - I am hopeful that you can turn this location around and get it back on track.
The purchase I made for a frozen coke was unavailable when I drove to the second window, after waiting in line for 40 minutes. I asked for a refund because they did not have what I wanted and was given an attitude as if I caused the machine to become inoperable. My refund was given in change, literately, and there was no customer service rendered (i.e. "we are sorry for any inconvenience, here is your change (in dollars), have a nice night). Stop hiring young people if they are not mature enough to work inside public businesses. This world obviously witnesses the lack of people skills, especially with younger people, which degrades the respect they have for themselves and others.
The worst BK in central Texas, customer service is the slowest, seen one of the managers at the front rubbing her hands on a man’s face/beard where they bag the food at, frozen coke is barely frozen & tastes nothing like coke. How are they still even open?
Management is Ridiculous, always sold out of menu for weeks & held my card almost 15mins for transaction that took seconds‼️‼️‼️‼️‼️‼️‼️Worse location always something. Extremely unprofessional GM.
Had to take order back twice before finally just giving up cause had to get to work so just through it away
Came through the drive through for a quick meal for my baby girls who wanted whoppers and chicken fingers. There was no one in line on a Sunday evening. Pulled up to the drive through requested one moment to discuss meals and get the orders together (with my family of 5) I said hello (in a friendly tone) letting her know we were ready. She didn’t respond. I repeated it two more times she finally responded and said I’ll be with you in a minute in a dry tone. So we waited for her for a nice amount of time. (Remember no one is in the line AT ALL) She never came back so we eventually just pulled off. I don’t recommend this place and I see why there was no line 🤣🤣🤣🤣.
Not happy, this place seems to want to save money. I have often eaten at various Burger Kings and I get it, the burgers (or in this case: the Bacon King) never look like in the picture but they're also not supposed to look like that. Barely any cheese, not a lot of Beacon, the meat was kinda dry, "yuck" instead of "yummy". Instead of a Bacon King I got a Bacon Peasant.
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680 Knight's Way, Harker Heights, TX 76548
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680 Knight's Way, Harker Heights, TX 76548
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