Outback Steakhouse

Jason McGray

A normal Starbucks very busy at 4pm on monday

Every time I stop at this starbucks location, it never disappoints me.The brista are nice, respectful and quick.My drinks are always made right.I love their food and the service.Keep up the good work.

The staff were very nice and extremely helpful with my coffee bean selection. Although it was very busy, I didn't wait long.

The Starbucks in Rochester is a reliable stop for coffee lovers. The staff is consistently friendly and efficient, whether you're walking in or using the drive-thru. The location is clean, well-maintained, and easy to access with plenty of parking. While it can get busy at times, the service remains solid and drinks are made just right. It's a convenient and dependable option for your daily coffee run.

The employees here are always super nice! For as short handed as they always are, they handle the crowds very well and do an awesome job! I hate seeing the negative reviews. Its unfair. I order here a lot, and sometimes things do get made wrong, but you know what, its just coffee, they will fix it, and your day will go on. I do suggest, if you dont like long waits, dont go here on a major shopping day. It is out of the control of the employees. It is located right in the middle of a shopping center. So be nice, or go somewhere else!! Take out that phone you pay so much for and use it to entertain yourself while you wait. But this place makes me the freshest most perfect drinks! No matter what we order!!! Always with a smile!

Always a great place for CONSISTENT coffee. Other chains are hit or miss but SB is always fast, consistent, good solid coffee. You'll pay a little more but it's worth a little extra.

Jonathan Routhier

Always a great place for CONSISTENT coffee. Other chains are hit or miss but SB is always fast, consistent, good solid coffee. You'll pay a little more but it's worth a little extra.

Julie Giberson

The employees here are always super nice! For as short handed as they always are, they handle the crowds very well and do an awesome job! I hate seeing the negative reviews. Its unfair. I order here a lot, and sometimes things do get made wrong, but you know what, its just coffee, they will fix it, and your day will go on. I do suggest, if you dont like long waits, dont go here on a major shopping day. It is out of the control of the employees. It is located right in the middle of a shopping center. So be nice, or go somewhere else!! Take out that phone you pay so much for and use it to entertain yourself while you wait. But this place makes me the freshest most perfect drinks! No matter what we order!!! Always with a smile!

Author Adam c. Scott Author Adam c. Scott

Every time I stop at this starbucks location, it never disappoints me.The brista are nice, respectful and quick.My drinks are always made right.I love their food and the service.Keep up the good work.

Hannah Chick

the Pumpkin cream cheese muffin was amazing! and the guy with the blonde hair was so kind! i think his name was rozz. anyways, 5 stars! definitely would recommend.

Sandy

The Starbucks in Rochester is a reliable stop for coffee lovers. The staff is consistently friendly and efficient, whether you're walking in or using the drive-thru. The location is clean, well-maintained, and easy to access with plenty of parking. While it can get busy at times, the service remains solid and drinks are made just right. It's a convenient and dependable option for your daily coffee run.

Meredith Burnham

Angel is one of the best workers at Starbucks I have ever met! She is so kind, sweet, and always makes the best drinks! Angel is great at customer service, patient, and fast. She deserves a raise👏👏👏 -Rochester NH Starbucks

Typical Starbucks. Espresso is underwhelming along with service. No one in this establishment at the time we visited and all the tables were dirty while staff stand waiting for someone to walk through the door. Tip given and no acknowledgement or any sort of polite customer service. This is why we stopped going to Starbucks years ago, but needed a spot we knew wouldn't be crowded this day. I don't wonder why. Coffee & espresso drinks are lousy as is service.

The baristas here are very nice, nicest out of any in the state tbh. I usually avoid Starbucks because of how mean workers can be but I like this one. Only reason I'm taking a star away is because I have a speech impediment and it makes it hard for me to order things as people often get upset with me, so I always do online orders here. The other day I was the only person there and I had ordered a drink after looking at the menu and then pulled up to the drive thru 2-3 minutes later. When I got my drink I was told to "wait longer to place my order"? I wasn't in any rush and I said it was okay they weren't done.. I've worked as a barista before and I really don't see how it could have been an issue. The person who told me this wasn't mean or rude in anyway but it just made me feel kinda sad because it would have taken me so much longer to say my order, it wasn't busy at all and I've never had this issue before

Very loud inside, and with more than 4 workers I had hoped to get my drink much faster than I did. There were no napkins. The drink was absolutely delicious 😋🤷🏼‍♂️

Elijah Clark

Very loud inside, and with more than 4 workers I had hoped to get my drink much faster than I did. There were no napkins. The drink was absolutely delicious 😋🤷🏼‍♂️

I want to start by saying I love Starbucks coffee. I always go through the drive-through because I am very busy. I know I pay more for Starbucks, coffee. That is my choice but I find it a little too in my face when they put the EFT machine out the window and then ask if I want to leave a tip. Of course I leave a tip, but it’s only because if I don’t, I’m not sure if my coffee will come back the right way. Just an old world thinking. I’ve been around a while. You just never know. In the future, do you think it’s possible you cannot have your staff ask if they want to tip at the drive-through window. Just a thought. $4.20 per a medium black coffee. Yup, I paid it and I’m gonna drink it slow.

Waited 5 minutes before I was acknowledged. 5 baristas walking around like miserable zombies

Just an average drink. Nothing special. What I wanted wasn't even listed on the menu. One thing that was weird is they ask for your name, put it on the cups, BUT, don't, and didn't call out names either at all or very infrequently say them in a low tone of voice that no one would hear. I waited 15-20 minutes for 2 drinks. My name was never called. I just had to watch when orders came in and go check for it myself. That was not customer service friendly at all. At least I didn't have to pay for it. I had a gift card. It wasn't overly busy. I'm not sure why turn around for my order took so long. Thank goodness I wasn't in a hurry. I steer clear of Starbucks and this reinforces yet another reason why that is a wise decision.

So it's 3 stars because some days it's perfect. Service is great (even when they are short) , drinks are great, all great. And then there are alot of days where the service is not great (and it's not the same people who normally give great service). And I don't usually complain if like my drink isn't sweet enough or if they put sugar in my coffee and I didn't ask for it, but my peach green tea w/ lemonade had small tiny strawberry remnants in it and that was not asked for, which means try didn't really clean out the shaker they make that drink in. Again, some days it's perfect with great people, and other days with a different set of people it's not. I know the world sucks right now, but you still have to try to do your job right. *Update* It's getting better

I go to this starbucks almost everyday. Usually I do online orders and I've never had an issue. The baristas have always been pleasant. However, today I had the rudest encounter. I dont know her name but one of your baristas has a nasty attitude. She was all in a huff insinuating I was there way too early. Which would be fair if I came earlier than the designated time. However, I showed up later than the time told me. I didnt appreciate the attitude and it really makes me reconsider spending my money here. I'm never rude to the baristas there, so the sudden rudeness I received to start was uncalled for.

Liz U

I go to this starbucks almost everyday. Usually I do online orders and I've never had an issue. The baristas have always been pleasant. However, today I had the rudest encounter. I dont know her name but one of your baristas has a nasty attitude. She was all in a huff insinuating I was there way too early. Which would be fair if I came earlier than the designated time. However, I showed up later than the time told me. I didnt appreciate the attitude and it really makes me reconsider spending my money here. I'm never rude to the baristas there, so the sudden rudeness I received to start was uncalled for.

Waited 30 minutes for two drinks, the baristas seemed to care more about getting the drive thru drinks sorted than the people waiting in the lobby. There were 4 people working and they were complaining of being understaffed, yet other coffee places around are that busy with only two workers with no problems. Definitely wouldn’t recommend this location if you are in a hurry.

Hands down the slowest and sloppiest Starbucks I've been to. I travel for work and happily pay premium dollars for my bougie drink because traditionally Starbucks is the fastest and cleanest service. I waited 30 minutes for my shaken espresso drink. I understand they had drive thru and online orders but my drink sat under the espresso machine for 7 minutes waiting for someone to finish making it. The crew of 4 seemed very disorganized. Although they rinsed the inside of blenders in between each order the outsides were filthy. The countertops had an overall theme of disarray with spilt milk stains down the side of the cooler. I expect this service from DD not Starbucks

Twice, I had to wait nearly 30 minutes for my coffee, ordered thru the mobile app. The last time was on 01/04 and waited 40 minutes and they were not apologetic, though I asked about my order. From my experience with Starbucks, this one is terrible. Considering the complaints I would think the owner would fix the issues.

I not sure who the genius was that decided the drive thru has to be as inconvenient as possible for everyone else that is coming in or trying to leave this area. Either you are blocked from entering the shopping strip by the back of the drive thru lane, or you almost get hit when the cars come around the corner. Not to mention it makes it very hard for people who are parked around the drive thru lane to leave and blocked by people trying to put in orders.

2nd person in line, waited 15 minutes to be served. Cashier literally sighed as she walked up to take my order. Also, the music is stupid loud. This is a coffee shop, where people come to talk, where some folks go for a first date, not a rock concert. Also, the place is crawling with flies. $16 for a small lemonade, a mocha and a cake pop to wait 41 minutes all told is absolutely wild considering I was second in line.

this much actual drink for 7$… i definitely don’t understand that. baristas are always great and nice. this is just ridiculous though, i should be getting what i paid for..

Waited over 20 minutes and had to leave because my break was over the Lady did say it would be a few extra minutes. They were busy but after 20 minutes, I should not still be waiting for a latte. I’ve worked for Starbucks in the past and I understand it gets busy, but nobody should be waiting that long.

Kristin

Waited over 20 minutes and had to leave because my break was over the Lady did say it would be a few extra minutes. They were busy but after 20 minutes, I should not still be waiting for a latte. I’ve worked for Starbucks in the past and I understand it gets busy, but nobody should be waiting that long.

It seems at this location, if you order a drink any way except for how it comes, you quickly get rude customer service and side eye. They handed me a drink with what looked like curdled milk and the avocado spread for my daughter’s bagel was brown on the top half and it wasn’t opened. The consistent sass from the staff at this location makes it a frustrating and an extremely unpleasant experience.

Five minutes until anyone was ready to take an order at the drive through, after ordering was notified that the espresso machine was down. Not enough room to leave the drive-through and had to wait 15 solid minutes for the person in front of me to receive their order (consisting of a single drink and one food item) before I could leave the drive through myself.

Waited 17 minutes for a black cup of coffee. Service was rude when we asked about it. Will not go back. 0/10

Starbucks offers 4 dairy free creamers and this one has zero of them in stock. Manager must not be that great if they are out of 80% the items Starbucks offers for drinks.

Honestly the Starbucks in Rochester is exhausting. The hours are not consistent, drive through times are insane, the lobby is hardly ever open, when you get to the menu you sit in silence for up to 5 minutes before you are even greeted. The place is a disaster unfortunately. I am done with Starbucks after repeated headaches and bad service.

After arriving when the Starbucks app suggested, my mobile order wasn’t ready. There was 5 employees and only one making drinks. Took me roughly 30 minutes waiting inside and the employee making drinks started complaining at the people waiting saying do not bother them or they’ll have to wait longer when no one was bothering them. Don’t bother wasting your time or money here. It would have been quicker going to Dover and back then waiting for a simple order here in Rochester.

Service is definitely 0 Kids that work here are very rude, very unpleasant and unprofessional including the manager. Also they are very slow. They are not capable of making a simple latte. Every single time I have to ask them to remake my drink, they give me a look like it's my fault. This place needs complete new staff especially a new manager. I wish there was another Starbucks near.

As someone who comes here almost daily, I’ve been nothing but frustrated with how I’ve been receiving my drinks. This is what my dragon drink looked like today, I asked for it to be shaken and it came back looking even worse. I went inside asking to speak to a manager because this has happen a lot recently and didn’t get very far just spoke with a team lead and her response is that it was natural separation yet by the time of me placing my order and getting to the window it was maybe 2 minutes. Spending almost $6 per drink here for it to be this quality is just upsetting.

Staff was nice but a half hour wait for a small coffee is far too long. Not sure if they lost my ticket because I had to ask for my drink after a frustratingly long wait, but either way, the staff should have been helping make orders instead of sweeping and chatting in the back.

Went here to buy whole bean coffee and have it ground to a fine course coffee but to my disappointment they had no regular whole bean roasts just seasonal. Really disappointed

Very unpleasant staff. Not kid friendly at all. They could have been nice and just asked to keep our kids voices down instead they were rude and said this is your last warning else we will have to ask you to leave. (inspite of that being the first time they coming to us to let us know that our kids were loud) Our kids were not loud. We have been to many eateries and cafes never have I ever seen staff being this rude to kids, but this has happened twice in starbucks. Starbucks need to teach there staff on etiquette and how to talk to costumers. I am never drinking coffee from here again.

Why are you accepting mobile orders as in store pickup when your only allowing pickups from drive thru!?? Shut online orders off instead of having pissed off people. Luckily I canceled my order and went to another

Paid 8 bucks for a drink with Carmel drizzle and suppose to put it around the cup and well the picture says it all this Starbucks constantly messing up orders and after waiting for so long you just want to leave and not complain these over paid baristas have one job and get paid very well and most are incompetent at this Starbucks it’s just not worth the money over priced drinks and for 8 bucks each and every drink should be absolutely perfect and it’s rare to get it all of Starbucks should have precise training and instruction for the amount of money they profit from these over priced drinks

R Barter

Paid 8 bucks for a drink with Carmel drizzle and suppose to put it around the cup and well the picture says it all this Starbucks constantly messing up orders and after waiting for so long you just want to leave and not complain these over paid baristas have one job and get paid very well and most are incompetent at this Starbucks it’s just not worth the money over priced drinks and for 8 bucks each and every drink should be absolutely perfect and it’s rare to get it all of Starbucks should have precise training and instruction for the amount of money they profit from these over priced drinks

super slow management should really have more people working. poor baristas are up to their ears between app orders, drive through & walk ins. not the workers fault but management. edit: wait time of 30+ minutes.

I placed a mobile order that was to be ready at 3:39. When I got to the store the doors were locked a sign saying the inside was closed. There were 10-12 cars already in line. The phones were off so I couldn't reach anyone to cancel the order. I was stuck waiting in line for 30 minutes for a mobile order. You would think they would turn off the mobile order option if this was happening.

The Rochester location needs some serious help. Waited 20+ mins in line for drive thru, and noticed my order was wrong when I was driving away. Turned around and went inside, without even being acknowledged for several minutes. Instead of remaking my over priced drink, she just gives me a small cup of vanilla flavoring of some sort. This kind of customer service is not acceptable, and I will never return to this location again.

This place is awful and management obviously doesn’t care. No reason under the sun to be this slow. NONE. Customer volume doesn’t compare to majority of other locations who can function and run LAPS around this store, doing so with LESS BARISTAS.

This is by far the worst Starbucks in the entire country. No one is in a hurry, everyone is rude. No one looks at you when they talk. It’s absolutely terrible.

After waiting 20 extra minutes for my online order to be ready, I encountered a note on the door saying only drive-through was available. Sat in the drive-through for 20 minutes, didn’t move and decided to leave without my order.

This is literally gotta be the worst Starbucks I’ve ever been to talk about completely unprepared for two weeks straight. I have been coming and getting pistachio drink and for one day out of those two weeks I have received the toppings that properly go on it. I don’t know how this location can never get there orders right or ordering for inventory correctly but yet Dover, New Hampshire or the Starbucks and target in Somersworth always have the product stock up always give you the proper drink that you ordered from somebody who went from drinking Dunkin’ Donuts to Starbucks. Not a good start

I waited 15 minutes and spent $9 bucks for two regular coffees. I placed my order in the app in the hope of saving time. Yeah, right. The drive through was slammed and the inside was empty. People trickled in here and there placing their orders at the register and they all got their orders and left. After watching one of the baristas texting for the second time I asked about my order. She never apologized and moved slow as death making them. Never will I go back. Plus the coffee tasted old and watered down.

George Leighton

This is by far the worst Starbucks in the entire country. No one is in a hurry, everyone is rude. No one looks at you when they talk. It’s absolutely terrible.

Ashlley Ashland

This place is awful and management obviously doesn’t care. No reason under the sun to be this slow. NONE. Customer volume doesn’t compare to majority of other locations who can function and run LAPS around this store, doing so with LESS BARISTAS.

Erica Abrams

I placed a mobile order that was to be ready at 3:39. When I got to the store the doors were locked a sign saying the inside was closed. There were 10-12 cars already in line. The phones were off so I couldn't reach anyone to cancel the order. I was stuck waiting in line for 30 minutes for a mobile order. You would think they would turn off the mobile order option if this was happening.

Sam GRUBE

After waiting 20 extra minutes for my online order to be ready, I encountered a note on the door saying only drive-through was available. Sat in the drive-through for 20 minutes, didn’t move and decided to leave without my order.

Sherry Dennett

Why are you accepting mobile orders as in store pickup when your only allowing pickups from drive thru!?? Shut online orders off instead of having pissed off people. Luckily I canceled my order and went to another

K W

The Rochester location needs some serious help. Waited 20+ mins in line for drive thru, and noticed my order was wrong when I was driving away. Turned around and went inside, without even being acknowledged for several minutes. Instead of remaking my over priced drink, she just gives me a small cup of vanilla flavoring of some sort. This kind of customer service is not acceptable, and I will never return to this location again.

Drey’s Here

super slow management should really have more people working. poor baristas are up to their ears between app orders, drive through & walk ins. not the workers fault but management. edit: wait time of 30+ minutes.

Maura

I waited 15 minutes and spent $9 bucks for two regular coffees. I placed my order in the app in the hope of saving time. Yeah, right. The drive through was slammed and the inside was empty. People trickled in here and there placing their orders at the register and they all got their orders and left. After watching one of the baristas texting for the second time I asked about my order. She never apologized and moved slow as death making them. Never will I go back. Plus the coffee tasted old and watered down.