Brookhaven Center

Establishment Must be under new management staff attitudes and customer experience got better! Thank you to the corporate personal who emailed me back and forth to correct my issue. My mom loves it here and couldn’t thank you enough for the services you provides to her. Working in healthcare is extremely Hard and Brookhaven staff makes it look easy.

We had such a pleasant experience there. Brookhaven really stepped up their game. The current staff are really caring and really want to help my nanna. The doctors originally said the healing time would take double but with this home we see that time cut in half. The parking and visiting is also a breeze. My family and I recommend this place.

It’s been a great experience every time I visit my father. The staff is very friendly and supportive

Kimberlie Morrison

The Staff is very thorough, professional and attentive. The facility is clean and well staffed. I'm impressed with the facility so far and glad that I selected Brookhaven for my Mom's rehabilitation needs.

Dr. April Robinson

I was shocked by the level of customer service I received from Brookhaven. I had heard horror stories about care facilities. The staff at Brookhaven were attentive, kind, respectful and Pedro spent a lengthy amount of time on the phone with me explaining the level of care the facility could offer my father. Pedro even followed up after speaking with my father. I felt empowered to make comprehensive decisions about my father's care. Bravo Brookhaven!

Jahan Khan

Nice and pleasant staff. Very clean and nice facilities. I have to say Anthony is a very caring and passionate staff member keep up the great work Brookhaven.

Bree Hannibal

I am my Aunts caregiver and trusting another facility after our last one was a bit of a struggle and was terrifying until we met Giovanni. He was so professional and him and his staff were so warm with my Aunt it was an automatic connection. He made our process their smooth and led us down a successful recovery path that we both are so forever grateful. So thank you to Giovanni and his team for making this experience one to remember.

A. Morales

Giovanni assisted my family and I through the process of what the facility does for patients. It has been difficult juggling with parents and my career full-time. The rehab was excellent for both my elderly parents and staff assisted and answered questions. Parents are doing great the to Brookhaven rehab. Thank you Giovanni and staff!!

Jenisha Laureano

I did a tour with Giovanni and he was a great introduction to the facility. While my mom was staying there for rehab the staff was always responsive and empathetic to our issues and needs. While the building can definitely do with some upgrades, having a caring staff led by Giovanni really made the visit bearable and allowed my mom to recover and come back home safely. I’m

Cheryl Brown

My experience was pleasant. Mr. Eddy M. Sosa Rosa gave us a tour of the facility. The environment was clean. Any questions we had was answered. My husband first night was comfortable. Staff was professional, friendly and courteous. I will tell anyone that need a facility to put their love ones in nursing home come here. Thank you for taking care my love one.

Delon Sampson

Establishment Must be under new management staff attitudes and customer experience got better! Thank you to the corporate personal who emailed me back and forth to correct my issue. My mom loves it here and couldn’t thank you enough for the services you provides to her. Working in healthcare is extremely Hard and Brookhaven staff makes it look easy.

james coleman

I went to go visit my grandfather P.Jones one afternoon this place amazed me how nice and active the staff was with me and my family member. I could tell my grandfather felt at home and was being treated with care. I spoke to a individual name Samuel N who worked with my grandfather I could tell this young man loved his job and was willing to do anything to make the staff happy. I really recommend this place great job.

Jack Langer

We had such a pleasant experience there. Brookhaven really stepped up their game. The current staff are really caring and really want to help my nanna. The doctors originally said the healing time would take double but with this home we see that time cut in half. The parking and visiting is also a breeze. My family and I recommend this place.

The facility is always clean, there's no smell in the hallways etc. I initially met Giovanni and he was great, he was so awesome and made things happen expeditiously. There is always a live person answering the phone and all of the receptionist are very pleasant, patient and smiling at the front desk which is very inviting. The receptionist always say "enjoy your visit with a smile". Wayne the social worker is very responsive, he listens and gets things done. The kitchen staff headed by Mrs Maxine are all great, responsive and always ready to listen. Mrs Maxine is a true gem! Norma is the nicest, sweetest, most attentive employee, always going above and beyond for her patients. She treats every patient like family and the family members love and want her to tend to their family members.Barbara is very special as well, she's so loving, caring and enjoys her job, she goes above and beyond for her patients as well. If they could clone Norma and Barbara it would be a blessing. They both love what they do and I'm thankful for both of them, they treat each resident like family. My mother and brother are residents and are happy they are there.

The hhA is not on top of the game. If u have ur family in please check on them time to time ,

Lovely Levine

The hhA is not on top of the game. If u have ur family in please check on them time to time ,

Xeris Yubo

The facility is always clean, there's no smell in the hallways etc. I initially met Giovanni and he was great, he was so awesome and made things happen expeditiously. There is always a live person answering the phone and all of the receptionist are very pleasant, patient and smiling at the front desk which is very inviting. The receptionist always say "enjoy your visit with a smile". Wayne the social worker is very responsive, he listens and gets things done. The kitchen staff headed by Mrs Maxine are all great, responsive and always ready to listen. Mrs Maxine is a true gem! Norma is the nicest, sweetest, most attentive employee, always going above and beyond for her patients. She treats every patient like family and the family members love and want her to tend to their family members.Barbara is very special as well, she's so loving, caring and enjoys her job, she goes above and beyond for her patients as well. If they could clone Norma and Barbara it would be a blessing. They both love what they do and I'm thankful for both of them, they treat each resident like family. My mother and brother are residents and are happy they are there.

I believe it would have been beneficial if a nurse or certified nursing assistant had accompanied her during her transition to ensure that everything went smoothly. The approach to care and assistance seems different from what I'm accustomed to, and I hope that future experiences can incorporate more thorough support.

Donna Jenkins

I believe it would have been beneficial if a nurse or certified nursing assistant had accompanied her during her transition to ensure that everything went smoothly. The approach to care and assistance seems different from what I'm accustomed to, and I hope that future experiences can incorporate more thorough support.

Melanie Hutton

I would give negative stars if I could: My mother was prescribed subacute/rehab care after diagnosis of multiple health issues. Within a matter of 2 months she has been diagnosed with stage 4 liver cancer, had a massive heart attack with 100% blockage, multiple strokes, and an abdominal tumor. The photos on google are not of Brookhaven Center for Rehabilitation and Healthcare in East Orange---DON'T BE FOOLED!!! The indoor photos are of another facility with a similar name in another state. We were admitted to BCRH on Friday evening; 05/05/23; immediately my sister and I were skeptical about our choice. The front desk staff are tolerable, but have no personality. No one gives off an inkling of wanting to work there or take care of the sick and elderly. The meals provided are comparable to the worst school lunch program you could imagine. My mother was continuously served meals that were not compatible with improving health. Heart attack 48 hours ago= Ham and cheese hoagie with plain potato chips... among other offending meals. Whenever I went to the nurses station I was ignored every time by staff sitting at the desk. When I was acknowledged I would be told with the wave of a hand to "go find her nurse down the hall." A staff member confronted and yelled at the roommate of our mother right in front of us and I could hear her cursing, in conversation, in the hall with another staff member on another day. I was under the impression that on Monday, with a full bustling weekday staff things would improve---WRONG!!!! The 2nd floor smells of urine and the floor is stained and breaking from the walls foundation everywhere. I came there everyday and stayed a minimum of 6 hours each day; I never saw anyone clean any part of the room, bathroom, floors, tables, or even mop the main hall. The patients rooms are long overdue due for updating and repairs. I have worked in healthcare and public health for over 13 years and had no high expectations for the weekend staff (we were prepared to support the staff and our mother with her care) but I was not prepared for what occurred over the next 4 days. Last night we signed our mother out after a major incident with her pain medication and multiple staff members. We took her directly back to the hospital only to find out she now has fluid around her heart and a urinary tract infection (not necessarily due to her stay, but unnoticed by BCRH). I will be writing a letter to the State of NJ Department of Health, NJ Long-Term Care Ombudsman. Mayor Greene of East Orange as well as the directors and administrators of this "facility." It is deplorable that people are being housed in this place and the entire site needs retraining or re staffing.

Trying to call for information, and they answer and keep me on hold, then forward me to voicemail & then stop answering. Very unprofessional- Receptionist is rude, like I made him get that job. If you aren't happy in Life at work- Get a new job seriously. Your customer service skills are trash!!!!

The center smells like an unclean bathroom. I don't think they've ever cleaned the place cause theirs no way for the whole place to smell like pee. One of the nurses had an attitude being passive Aggressive. The only good is the front desk lady she's polite.

DO NOT send your loved ones here. This facility is smoke and mirrors. They LIE about services and care they're supposed to give patients with limited to no mobility. They will leave them in soiled diapers and do not care for them properly. My brother had two Stage 4 pressure sores and two that were unstageable...he was malnourished also. They REPEATEDLY lied about his pressure sores saying they weren't bad and healing. He was rushed to the hospital due to hi fever and high pulse. Hospital out flat told me they cannot return him to the facility because it's an obvious case of neglect. Even when the nurse at the facility called me to tell me he had an elevated heart rate, I asked if it was because of the pressure sores, she lied and said "no no, no, they are good he has problem with his his heart". A few hours later, he was rushed to the hospital. The therapy staff lied about doing daily range of motion exercises with him...his legs are fully contracted. The nurse at the hospital said "there is no way he was receiving daily range of motion exercises with his legs being 100% contracted" I could go on, but I will tell you 100% not to trust this place to give your loved one with limited to no mobility care as they're supposed to receive, and they will lie about it.

This place is horrible. The communication sucks, you always have to ask about who's taking care of your loved one. Also, they found a mouse on the 2nd floor in someone's room.

This place SUCKS. If you care about your love one don’t bring them here. No one other than 2 people there can be trusted. Lie so much. They don’t care about patients or their families. I’ll give them no stars if this site allowed it. Keep your love one far away from this place. You say talk to the administrator? I’ve done that and all I get is lies. You know who I am instead of saying for me to call you if you really care why don’t you call me. For the record I have spoken to all the administrators there and nothing has changed

Daniella Marie

Trying to call for information, and they answer and keep me on hold, then forward me to voicemail & then stop answering. Very unprofessional- Receptionist is rude, like I made him get that job. If you aren't happy in Life at work- Get a new job seriously. Your customer service skills are trash!!!!

Mario Rivera

This place SUCKS. If you care about your love one don’t bring them here. No one other than 2 people there can be trusted. Lie so much. They don’t care about patients or their families. I’ll give them no stars if this site allowed it. Keep your love one far away from this place. You say talk to the administrator? I’ve done that and all I get is lies. You know who I am instead of saying for me to call you if you really care why don’t you call me. For the record I have spoken to all the administrators there and nothing has changed

Daneisha Hanks

The center smells like an unclean bathroom. I don't think they've ever cleaned the place cause theirs no way for the whole place to smell like pee. One of the nurses had an attitude being passive Aggressive. The only good is the front desk lady she's polite.

V Booker

DO NOT send your loved ones here. This facility is smoke and mirrors. They LIE about services and care they're supposed to give patients with limited to no mobility. They will leave them in soiled diapers and do not care for them properly. My brother had two Stage 4 pressure sores and two that were unstageable...he was malnourished also. They REPEATEDLY lied about his pressure sores saying they weren't bad and healing. He was rushed to the hospital due to hi fever and high pulse. Hospital out flat told me they cannot return him to the facility because it's an obvious case of neglect. Even when the nurse at the facility called me to tell me he had an elevated heart rate, I asked if it was because of the pressure sores, she lied and said "no no, no, they are good he has problem with his his heart". A few hours later, he was rushed to the hospital. The therapy staff lied about doing daily range of motion exercises with him...his legs are fully contracted. The nurse at the hospital said "there is no way he was receiving daily range of motion exercises with his legs being 100% contracted" I could go on, but I will tell you 100% not to trust this place to give your loved one with limited to no mobility care as they're supposed to receive, and they will lie about it.

Bullet johnson

If you care about your fa mily members don't send them, I can't stress this enough. If you have complaints the people in charge will rarely see or talk to you. The place is constantly understaffed, somedays it's only 1 nurse and 1 aide per 20 patients. When shift change they take hours to check on you to see how the previous tour left you. They make up their own hours come in late leave early. It can be orders in the system for you to have something done today and you can complain for days before someone will do it even if runs the chance of you getting an infection. They feed you like a toddler in pre-school, and when you order your food it takes you between 1-2 hours after delivery before you eat. If it's a brightside to this place it's THERAPY, if you're lucky to get there. THIS PLACE IS SERVERLY UNDERSTAFFED, don't send your love ones here!!! I'm a patient here been requesting a meeting with the D.O.N for weeks answered the phone one time still haven't made it too my room