Kiosk machine half the time doesn't work. They won't take order at front counter. Homeless is always hanging out there. Staff is rude and lazy. Atmosphere is dry and restaurant itself is unsanitary.

Malech Marlytow

Wasn't open when I ordered my breakfast couldn't get my order, 30 min later still not even open

Eric Thompson

The woman working at this time with the glasses and tied up braids was working so hard and basically kept the buisness going as best as she could. She's great. BUT the dude she was working with was doing nearly nothing ..barely contributing and put out a sandwhich every 5 or so minutes--trully couldn't care less about speed or doing any bit of his job. If a manager sees this...watch the cameras bc he does NOT need to be Paid to spend his whole shift doing less than the minimum. Bc of him BK had a huge line for several simple orders. Terrible.

Locs Locsoflove

This place is disgusting the smell is literally urine as u enter in the workers are rude nasty 🤢 and no help they rather u walk out as I did this morning July 5th 2025 her attitude was nasty and dismissive and short I will never spend my money at that location I went to Broadway Brooklyn instead better attitude and fast service ❤️

cilia

I bought fries and it was extremely salty. I don't know I'd the young girl was upset what was the situation was the fries was crying help. Some of the staff rude. They need to stop talking unless is something serious . Let's talk about the gloves they using don't know if they protecting their hands but surely not food and common sense will tell you if you touch money you have to change the gloves but they don't do that. Please be mindful of that cause that's how people get sick money have germs touching money and food don't mix. Hope yall change for the better.

Patrick Obando

The store was empty and still the staff forgot half my order to go. I only realized when I got one drink instead of two so when I checked the bag I was missing food. No apologies or anything either. Oh and when I was halfway home I realized I still missed a thing. Whoever is training them or running quality control needs to be retrained along the whole staff. Damn. Never been here in 12 years living in the a house a and never coming back.

Peter Sobot

Slowest fast food place I’ve ever been to. Not backed up with a lot of customers or anything - just nobody around to make the food.

Nithya Raman

Literally the worst people I have ever met. Stopped by for lunch and everyone got their order before me. The person behind me did not pay for their meal. Woman tried to tell me he was ahead of me when I had ordered 10 minutes before the man who didn’t pay. Extremely rude. Do people not learn manners in New York?? Get a grip and get rid of this location. When did it become okay to treat a customer poorly I don’t care where you’re from, basic manners are a necessity if you want to be taken seriously 😃

nicole monrue

I've lived in this neighborhood for 17 years, and I've been coming to this Burger King when it was down on marcy and fulton when it was a drive-through, where TD Bank is now. Back then, the food and service were good. When they moved to the location to where it is now near the train station is when it got horrible. I've NEVER had a good experience here, and I keep giving them another chance, but after today, I'll never step foot into this location again. First off, the bathroom is ALWAYS out of order. Second, the people that work there hate working there, including the short older black woman with the glasses who's been working there forever. Horrible interactions with customers. Every single order that was placed today was wrong. Third, it takes 20 to 30 mins to get a simple order, and they never do them in order. 6 people got their order before I did, and I placed my order first, then they got an attitude when I inquired about my order. The kiosk situation isn't working there. They can't incorporate it accordingly with online or counter orders. This store needs to close and they should retrain the staff or hire a whole new one. One thing for sure I will never ever go into this location of Burger King again. Skip this spot and head down to McDonald's instead.

JamaicaQueens NYC

Horrible place horrible food horrible customer service, they stole $10 from me and refused to give it back or give me the food I ordered. Used the machine to order a burger, they didn't have the paddies to make it, they said they couldn't give me a refund because I used the machine ... They told me to call my bank and ask my bank to reverse the charges. My bank can't reverse the charges because they're pending. The BK employees refused to give me a cash refund from the cashier, but they offered to make my sandwich in an hour if I wait. Their indifference was palpable. I'm literally never eating at this location again, and I will highly suggest everyone else avoids this place. The employees have no investment in what they're selling or in their customers.

breno Zimerer

The worst service I have ever had. Ordered what i wanted and got shorted a crispy chicken. The counter person most have been on the rag, because when I asked for a sweet and sour sauce she yelled out " you didn't order nuggets". She said it was 27 cents and my buddy was online so I told him to order it for me and then she got mad a threw a package in to my bag. I should have stuck to WENDYS! better food better environment.

Plums

This BK used to be good, but something recently changed. Maybe the new management? I ordered just some medium fries and it took 15 minutes for the lady (no name tags were worn so I'll just describe her as the old black lady- perhaps she is the manager) who was packaging the orders to give them to me. The fries were just sitting there ready, it wasn't like they cooked fresh fries for me or anything. Sort it out! It's supposed to be fast food, the clue's in the name. It wasn't even that busy there, if you can't handle a couple of customers maybe hire some more staff.