R Canatella

We tried this place one evening for dinner. We were greeted by Steven and Phil as soon as we entered. It had been awhile since we had been to a Steak n Shake. Phil guided us through the ordering process and made sure we were ordering exactly what we wanted. Once we finished ordering we sat down. Steven came by and asked if we needed any condiments or napkins. Steven brought us our napkins and condiments, a few minutes later Steven brought out our food. Steven and Phil check on us to make sure we were enjoying our experience. We found the restaurant clean as were the restrooms. The building is older and a little worn down from use but was very clean. We found that the employees were very friendly and helpful. The food was cooked to perfection and was so delicious. The shakes were fantastic. We will be returning again and again.

elicia cruson

I love their chicken strips and now they have onion rings very good. Not a fan of the order kiosks never get and human interaction anymore. Great food great prices.

Amazing shakes it was nice and peaceful inside. Clean and the workers were extremely nice. I hope this place can stick around and continue its legacy since 1934!

Amazing shakes it was nice and peaceful inside. clean and the workers were extremely nice. I hope this place can stick around and continue its legacy since 1934!

Great place, the food is always good and the slakes are amazing. Definitel worth a visit

Great place, the food is always good and the slakes are amazing. Definitel worth a visit

First time customer. Service was excellent. Everything looked very clean. A nice young lady helped me to use the machine to order, and showed me how to dispense my drink with the QR code. Our doubl…

First time customer. service was excellent. Everything looked very CLEAN. A nice young lady helped me to use the machine to order, and showed me how to dispense my drink with the QR code. Our doubl…

Beef tallow fries is why I came. The service was excellent and the garlic steak burger would make an Italian jealous. It's in a hard spot to get in and out of, but the food is worth it in m…

Beef tallow fries is why I came. The service was excellent and the garlic steak burger would make an Italian jealous. It's in a hard spot to get in and out of, but the food is worth it in my opinio…

Beef tallow fries is why I came. The service was excellent and the garlic steak burger would make an Italian jealous. It's in a hard spot to get in and out of, but the food is worth it in my opin…

Beef tallow fries is why I came. The service was excellent and the garlic steak burger would make an Italian jealous. It's in a hard spot to get in and out of, but the food is worth it in my opinio…

We've only ever gone through drive through and each time is quick, friendly and easy. Customer service has been outstanding the last 5 times we've gone. food is always correct and good!

We've only ever gone through drive through and each time is quick, friendly and easy. Customer service has been outstanding the last 5 times we've gone. Food is always correct and good!

I had the Kit Kat and cookie dough shake and it was bomb! burger was great and the fries were unique and delicious

I had the Kit Kat and cookie dough shake and it was bomb! Burger was great and the fries were unique and delicious

Made a family trip throughout Texas, what we thought would be the last stop was Garland, after the terrible customer service at the hotel we decided to go to another hotel and ended in Rockwall, have…

Made a family trip throughout Texas, what we thought would be the last stop was Garland, after the terrible customer service at the hotel we decided to go to another hotel and ended in Rockwall, ha…

Rob Weeks

Another Great in American History reduced to a Kiosk.. I'll give the staff at the grill kudos for saying "hello welcome in".. Even the drink fountain is kiosk receipt activated. <shaking head in shame>. I'm genuinely crushed by this experience... luckily the food was hot, fresh, quick, and service was friendly.

Came for the chicken melt but turns out they don't have it anymore was really looking forward to enjoy one of them delicious melts especially the chicken one hopefully yall bring it back again pl…

For some reason, the dining room was closed and many guests just turned away. The help was disinterested at best and did the typical turn your fries upside down leaving them all in the bottom of your bag. They were also WAY oversalted. The food was fine, the tallow fries awesome as ever. We were hoping to sit down and have a nice time in the restaurant, but instead had to eat it in the car. It was unclear why it was closed, all looked fine through the window.

Christian Ramirez

I really appreciate the beef tallow being used rather than seed oils! Even my pug dreams about it! I would like to thank all the staff at Steak ‘n Shake, I’m a regular and every single interaction has been pleasant! Unfortunately, I had to drop two stars from this review. After today’s visit(9-16-25 @ 1:27p.m.) now I understand all the negative reviews.Some employee named Laone (dude with dreads)made our experience so negative that we left without our food! I guess from now on I’ll call before coming.That way I can get the kind , patient and competent employees again.

Becky Randle

Average food. Excellent customer service. Hamburger was meh...milkshake was not good (go across the street to Culver's for your ice cream!). The Rockwall location is a little difficult to get to.

Micah Manshardt

Talk about disappointment! I haven't eaten at S&S in years, and I have always had good memories. This location proves that these companies are sucking the soul out of everything. First, they have absolutely NO cashiers. As a matter of fact, there was only one employee that we had any interaction with. The manager greeted us at the door to tell us where the kiosks are and that only one kiosk accepted cash. The location was very clean, but that wasn't surprising since there was only one other customer dining there. Ordering was simple enough. However, it took longer than Whataburger to get our food. Once we got it, everything, and I mean EVERYTHING, was COLD. We had been there long enough that it wasn't worth the effort to have them make the entire order over again. The entire experience reminded me as to why we enjoy eating at In & Out, Chick-fil-A, or Freddy's. A friendly smile and kind interactions go a long way. But then again, so does decent food that's actually fresh and warm.

Dena Plummer

While I realize things are becoming more automated these days this just goes TOO FAR! They have no registers, only kiosks to order and pay for your food. Amazingly after I did all the work myself it asked me to add a tip! For what?!?! We also had to fill our own drinks and bus our own tables. Just what would I be tipping for? Bathrooms were also in serious need of cleaning. Food was good though! But to be honest not good enough for me to come back here. Just not impressed.

Alyssa Dequeant

Service has gone downhill. No one greets you and you have to get everything yourself. You have to order from an automated kiosk system, then seat yourself. No server at the tables or counter service, and you have to pick up your order from the window when it's ready. Staff do not speak to customers at all. The whole place is dirty: lobby, tables, floor, bathrooms, drink area. It takes a while to get your meal, despite very few or no customers. The garlic steakburger and shoestring fries still have the same delicious taste, and the shakes are very good. Doesn't feel like much of a restaurant when you have to get everything yourself and try to catch an employee's attention when you need something. The old fashioned diner vibe that made the place special is gone, and it's no longer 24 hour. Steak 'n Shake is just another hamburger joint.

RuthiC

Haven't been here in years but it's changed a lot. First you don't get greeted anymore by smiling staff to seat you and take your order. You have to order from phone or Kiosk. No way around it they will not take your order. The staff has like no interaction with you. The drink area is run down and dirty and so is the lobby and bathrooms. This place is dead all the time and I see why. Food is still good, it's better to take it to go. The old fashioned vibe they use to gave is gone.

Don't Go Here!\nThere is no one running the place - you have an automated ordering system with a touch screen that doesn't work. You have to use a QR code to "unlock" the drink machine to get a drink…

I don't understand why you guys always send out half thing of French fries! We are paying full price so full up the fries. The burgers are already Tiny and now you are taking away from the fries as…

I don't understand why you guys always send out half thing of French fries! We are paying full price so full up the fries. The burgers are already Tiny and now you are taking away from the fries…

I don't understand why you guys always send out half thing of French fries! We are paying full price so full up the fries. The burgers are already Tiny and now you are taking away from the fries as…

Everything tastes like it was over-cooked in rancid fish oil.

Lesley Ercanbrack

If you want a soulless experience, and to not be bothered, this is definitely the place for you. The food is still good, but I won't visit this location again. I remember when there were servers, with a hands on experience from the staff - when no matter what time if the day I came in, even over night, there were customers, many. Now, the dining room is usually empty... Nobody to take your order - even at the counter - you place it on a device... Your order is then placed on a counter counter, name called over the loud speaker, and then they are gone. Employees don't even make sure with you that there's nothing else you need... A $16, one meal order and, not even somebody to make your non-refillable drink, with a qr code to scan in order to get your drink, that puts an exact amount and then stops, and you can't restart it... And the system has the gall to ask for a tip... if the very few employees they carry aren't getting paid enough, then that's on the company. It's too bad that the extremely few times I've been here over the past 5 years or so, have been so extremely uncomfortable. I keep hoping that something would change... but I won't any more. Today was my final Frisco burger, at least from this location...

Nurbo (NURBO)

The food here is great I’ll give them that. But let me tell you. I work a lot so I frequently use Uber Eats. This restaurant will cancel my order and then accept it when I place it again. Almost like if to mess with me. Maybe it’s a glitch so I resort to going in person. One day they tell me they have no internet so only accepting cash. What is this??? The stone ages??? Very next day. These people tell me they aren’t accepting Apple Pay. In big 2025. Steak and shake isn’t accepting Apple Pay? Unacceptable.

Jose Perez

In the last month we’ve came twice, and both time there’s always something wrong. Today they said fryers aren’t working. The other time they said we could not dine-in. We enjoy steak and shake, but this location sucks.