Taco Bueno
Mexican · Rockwall
Sobre Taco Bueno
En Taco Bueno Rockwall, te damos la bienvenida a disfrutar de auténticos sabores mexicanos servidos con rapidez y una sonrisa. Somos una cadena de servicio rápido donde podrás saborear tacos, burritos y quesadillas preparados con ingredientes frescos. ¡No te pierdas nuestra barra de salsas de autose...
En Taco Bueno Rockwall, te damos la bienvenida a disfrutar de auténticos sabores mexicanos servidos con rapidez y una sonrisa. Somos una cadena de servicio rápido donde podrás saborear tacos, burritos y quesadillas preparados con ingredientes frescos. ¡No te pierdas nuestra barra de salsas de autoservicio, donde podrás personalizar tu experiencia con el nivel de picante que más te guste!
Què diuen els clients de Taco Bueno
Taco Bueno in Rockwall receives mixed reviews. Many praise the friendly staff (especially Geo and Lincoln), fast service, and fresh food. However, issues like missing items, cold food, inconsistent queso, and long drive-thru waits are recurring complaints.
Plats populars
Ideal per a
Tip: Visit when Geo is working for efficient and polite service, but be aware that late-night visits may result in longer wait times and potentially less fresh food.
Services
Preguntes freqüents sobre Taco Bueno
Opinions de Taco Bueno Rockwall
Food was great. I can o ly get it a few times a decade and they did not disappoint.
great food and service for the price!! everyone is super friendly and it's clean, newly renovated. The tacos are way better than the other options in town, fast food wise. If i could change something it'd be the rice, but other than that, it's great! ty!
Staff always acts like you're bothering them by coming in. The parking lot is usually empty, but it takes minutes for someone to address you in the drive through. I used to love this location, now I loath coming here.
This location always has exceptional service. It seems the manager is good to his employees and it shows. I also appreciate that they are clearly inclusive and employ people of different abilities.
Back in the day, I was a semi-Bueno Head! New Normal has taken a toll. Went back for the new Nolan Ryan Beef Burger Quesadilla. The photo in their ad made my mouth water! $6.99 is reasonable for a great burger, and my first bite got me excited. As I munched and worked thru it, I began to analyze this new creation. A whole, round burger of good meat, delicious ranch dressing, lettuce, Pico de Gallo, cheese sauce, between pairs of flour tortillas with melted cheese between. It's slips down-hill from there. I tried to hold and eat it by folding it in the paper wrapper. I literally chased that patty right out of its tasty corral. My hands looked like Lucy's feet after she tried making juice for wine. I had to go wash-up before I could get my car keys out of my pocket. Re-design the Presentation! Cut the Patty into 2 semi-circles. Fold each of the pairs of flour tortillas with cheese into 2 semi-circles. Insert the meat into each and garnish with Pico and lettuce. Serve with the ranch dressing in a salsa cup. Or provide a lariat with roping lessons to each customer. See you down the Trail.
First time here and definitely enjoyed it! Thank you to KAREN who went above and beyond with service. Blessings! We will be back here!
ONLY drive thru provided. In the past, Taco Bueno would get our drive thru orders incomplete. This time PERFECT & we got extra condiments as requested. Most important the food was DELICIOUS! Also got a senior discount. Thank you
Dine in experience was great two ladies was in the kitchen at night they were respectful
We are in town visiting Texas for my dad's funeral and when here, we always have to get Taco Bueno. This location is immaculate. Lizbeth, the employee helping us was so kind and punctual (despite being the lone employee). The restaurant was clean, organized, and the food - fresh. Lizbeth is what makes companies like this run. She's amazing. Thank you for helping a hard time being in Texas into a bright one with your service. Give this woman a raise! A+++
I walked in the door, went to take a look at the condiments bar to see if all the veggies were fresh. Then I went to powder my noise. When I returned the cook was standing at the condiment bar with all fresh spices. Fresh onions, peppers, and anything you can think of to put on tacos.
FRESH FOOD GREAT SERVICE WENT AROUND 3:00 PM ON THURSDAY 👉😳Did you know they have Jalapeno Ranch ?¿? You can request when you ask for salsa etc. Today I learned this and I've been going to Taco Bueno since I was little bitty. Never heard of them having this. Anyhow 💯❤️ IT'S SO SO YUMMY Y'ALL SERIOUSLY 💯 Be careful it is spicy 🔥 😂 ended up putting a little in my queso then I was able to handle it 😂 y'all got to try it Dip your Burrito in it ❤️❤️❤️
Their customer service is top-notch, making you feel valued every time.
I want to say something about a young lady and her mother. First thing very sweet ladies. Service was great! Food was hot and fresh. I tried the frito burrito 🌯 it was good. I would order it again. It's not my first choice. It was good though. 👍🏻 Thank you Taco 🌮 Bueno. We do eat here sometimes 2 to 3 times a week.
It was my first time visiting this store and I have never tried Mexican food but food was delicious but also employees were so kind to me especially the manager with specs.she was sweet
Geo is the guy working the window, he is amazing. So efficient and always polite. I don’t even like to go there unless he is working because I sit in line forever. When Geo is there, I get through very quickly and have a great experience with him every time.
This particular location is unmatched. I’ve ate plenty of fast food Mexican places and this one is my favorite. Luckily it’s conveniently located near my house. I always get bean burritos and salsa, it’s always perfect. The sweet tea is my favorite but if it’s late at night I’ll grab a Dr. Pepper. Their staff is always friendly, easy to communicate with, and correct when it comes to the order. Yes, sometimes I get more than burritos and everytime my order has been right.
Family of 4. After baseball practice. The place wasn’t busy. The staff was very polite. Lincoln took our order and was very patient with us as we familiarized ourselves with the menu. The food was so fresh. The restaurant is so clean. We will definitely be back.
They are so much better in Rockwall, vs. Greenville. Only negative is the restrooms smell of sewer gases. So don't use the restrooms and you will be satisfied with food and service.
Food is always good. I have only gone thru the drive thru so I don't know what the inside is like. I wish it was a little easier to see and get to. I think they would do more business. You have to know Rockwall really well to know it's back there. The price is a bit high compared to their competitors, but the food is better.
The food was good, but the nachos were way too salty. Also the tacos were perfect. The restrooms should be cleaned beetle the toilets were not flushed the Men’s restroom was all yellow and dirty . Please learn how. To clean.
They try to tell me there no firehouse salsa like all the time. But I go inside and its right there in the salsa bar!
Bean burritos have very little beans they often forget the sauce inside the burritos
The best thing about Taco Bueno is that you know what you're getting when you go. It's also the worst thing about Taco Bueno. There is that consistency and they do have some good choices. I always order the exact same thing every time because it's hard to mess up nachos or crunchy tacos, except you only get two tiny little tomato squares for the whole dang taco! It's not great food, just different every once in a while.
Got there, had a pick-up in front of me at drive through. After about 5-10 min the guy on front of me drove off as no one took the order. Thankfully someone did for me, but definitely seems understaffed
I love Bueno and have been a customer for over 20 years. It's sucks that I had to grade this store a 3. This 3 star rating is 100% on the employees. 2 for the food and 1 for employees. It was not busy but the entire store was disgusting and unkept. Bathrooms we're gross and attitudes were running amok. Time to get some consistent management. Until they do, avoid this dump.
I love the Bueno, but this location seem to be poorly run. Starting with cleanliness. The floor (whole floor)was sticky, as if it had been mopped with soda. The salsa bar needed a good wipe down and reorganization,too. When we got our plates it had looked like a second grader made it. The food tasted good. It was just the presentation that need work.
My experience at this location is limited to the drive thru. Overall, the food is pretty good here. That being said, half the time I'm missing an item that I paid for from my order when I get home. It's much more difficult to check for missing items with this type of food especially when you're ordering for multiple people. I used to come here much more often but ever since they changed from Coke to Pepsi and hiked up their prices it's just never been quite the same. Looking forward to the new parent company taking over and hopefully turning it around like they did for arbys. If my experience changes, I'll update my review to reflect that.
This was the first time I had been to this restaurant. I got coupons in the mail and decided to try it. The inside was empty (no customers), but there were a few people working. My order was taken and prepared quickly. Good service - friendly and efficient. I asked for recommendations and the customer service rep kindly gave me some. The bean burrito (the recommended) was the best out of everything we ordered. Additionally, I got an original crispy beef taco and a chicken muchaco (this is essentially a soft taco, but slightly larger). The beef had very little seasoning. The chicken was moist and while I got a hint of the flavor, I would have preferred it to have more. The refried baked beans in the burrito tasted like baked beans and since I already know I like that, it tasted good. Nothing particularly special about the flavoring with that. The salsa provided (red sauce) was the best out of everything. It was slightly spicy and had some chunks of veggies. For all tacos, lettuce and tomatoes were fresh. I'd recommend moving the cheese down in the burritos so that it melts on the meat. One of my largest issues with cheese being on top (which I agree can be somewhat visually attractive), is that it falls right off and you end up picking the cheese off the paper instead of eating it with the tacos. Generally, the food was slightly greasy. The employees did not wear masks, but I was not offended by this. This is Texas and I appreciate that we have choice in this state.
Everything was clean, the employees were pleasant, and the nachos were tasty. Recommended.
Giving it a three because the Taco Salad for 7 dollars does not have much meat, its like everyone has raised prices and give you less, more lettuce.. to be fair not bad i guess compared to prices these days, just not that great for the 7.00 … update: 9/16/25 thought I would try again! Wont be back chicken quesadilla 7.00 very little chicken, pitiful value and no ice tea…
The drive thru went good. Did not have to repeat my order over and over, also a super nice person working the drive thru. The food was cold. I ordered a chicken potato burrito a muchaco and Mexi chips and dip. The only thing warm was the chips and dip. Everything else was cold.
This taco bueno has different queso than other taco buenos. It has a bunch of chopped up jalapenos so if you don't like spicy you'll be pretty disappointed. Also I got a large queso and chips and they only gave me one small bag of chips and the queso cup wasn't even half full. Lastly they are not fast at all. Food was fine, but if you're already having a bad day, this place may set you off lol
Low quality food It's kinda disappointing tried many different food options tacos have no seasoned may just plain water-hamburger beef. And the burritos are 80% bean. It's just sad. You feel more depressed and unfulfilled after eating here. The food needs more flavor.
I got sick almost immediately after I ate there. The chicken wasn't cut it was like massive clumps of food just shoved into a burrito. And the chicken was a bright orange which I don't think I've ever seen at other restaurants
The worst part is the food is actually more flavorful than most taco Buenos, but the portion size is quite a bit smaller (for mine and my friend's order), they shorted my friend a taco and wanted to argue about it, her order was actually rung up wrong despite her repeating herself 2-3 times, and despite being the only customers inside, we were hard pressed to find a clean table. Perhaps if one uses the drive through, they will have more luck.
2 of the 3 times I've been through the drive thru the female employee working the drive thru got my order wrong. The first time she got an attitude when I got to the window and asked her to repeat my order because it seemed like a lot for what I ordered. I asked for 2 Taco roll ups and she tried to say I said 12. The second time she charged me for an extra item and didn't fix it.
Dining room was nice, service was poor, the restrooms were a disaster, and the "Big Ol Burrito" was tiny. I ordered it with steak and found 3 small pieces, and looked nothing like the picture. I hate to eat somewhere and still be hungry after a meal.
It pains me to write this because I LOVE Taco Bueno. This location, however, is always a mess. There is constantly a pool of syrupy water in front of the soda fountain and the floors and tables look like they haven't been cleaned since Bush was in office. I have left them comments using the code on the receipt but nothing has changed. They are building a new Taco Bueno in Royse City and I will be legit angry if they mess that one up like this one because I really, really like Taco Bueno. The guys in the Rockwall location need some cleaning supplies and some training on how and when to use them.
I visited today just to purchase a medium soft drink and an order of nachos. The dt window attendant was not initially rude on the menu speaker, but when I got to the window she said nothing and kind of half smiled. But then I saw her rudely tell another guest inside the store that "We don't have sweet tea". She must be having a bad day. I tried to be friendly because I know it is hard work to make people happy. I work for the Wal-Mart here in Rockwall, so I get it. Trust me.
We usually like Taco Bueno over Taco Bell. However, one night they had a computer glitch and double charged us on our credit card on an order. My wife notice the double transaction the next day while banking on line and reviewing purchases. It was nearly impossible to get a manager who incidentally yelled at me saying it was "impossible" to accept responsibility over the phone or to even look at the sells receipts. I finally went back to the store and saw the cashier who remembered me and I showed them the receipt. They said it was not possible to review the sells reports. But fortunately a young female shift manager took the responsibility and pulled the cash from the drawer and reimbursed me. I emailed corporate offices and they did not acknowledge the mistake nor apologized for the inconvenience. They said they would "look" into it. Several months later still no response. There's no telling how many folks they may ripped off that night. I am betting it occurs throughout the entire fast food industry. Buyer Beware!
Food is subpar when compared to taco bells and Chipotle'sbetter restaurants. Excellent customer service though
After having visited the Rockwall, TX location many times, I have noticed some patterns. I typically visit this location later in the evening, and when pulling up to the drive through there is almost always a 4 - 5 minute wait before anyone answers the speaker box in any way. I suspect that they are hoping you give up and leave, but I do not do so as I have always placed my order online ahead of time and already have it paid for. The food is really hit and miss. On some visits, it is fantastic. Hot, fresh, and delicious. Other times, such as my most recent experience, it seems as though the meat is not even attempted to be kept warm. In both the drive through and counter services, I have experienced extended wait times for my order to be prepared. When it's good, it's really good. Unfortunately, it is simply not reliable to be good, fast, or even courteous.
Waited in the drive through for 20 minutes. The employee was half asleep. The food was not suitable to eat.
Tacos had to be remade 3 times because the employee was more interested in a conversation with fellow employees than doing his job. They have no clue how to wrap any of the food to go. It's sad how customer service doesn't even register with these employees. Won't return to this location.
NO Stars at all! I stopped by there 4 different times at 6:00 am to pick up breakfast and they are never open this morning I waited for them to take my order and waited several minutes, I could see the guy at the register so I pulled up and told him the drive thru was not working and gave him my order, it took almost 30 minutes and when I got it my hash browns were cold and they did not cook the tortilla it also was cold!
This taco Bueno use to be the Best now it’s not that great this is my problem I have gone by there many times like at 9:30 and sit in the drive through no answer the drive through open sign is on why say your open till 10 and close early all the time just say 9 then because it’s ridiculous then on the days it says open till 11 you go by close to 10 and their closed too I would say this is a problem quit being lazy and not wanting to work the hours you are supposed to be open at really smh ever since covid things have changed and people have too Mske Taco Bueno great Again..
Ordered 8 combo burritos, beef and bean. Got home and only had beans. This sucks, took my money but I won't be fooled again. I even notified corporate but I guess they don't care either !!!!!!!
Very disappointing. First, the price of the "Wholotta Box" has gone up to $15.00. Second, of course the Party Burritos are small, but these were nearly empty of any filling. The rice, beans, and salsa sides used to be 8oz containers, these were little 5oz containers... AND THEY WERE ONLY HALF FULL. We also ordered an additional 8oz container of queso, but only got a 5oz container, and it was half full. No wonder they didn't want to give us a receipt. This is absolutely ridiculous, I'm going to call tomorrow and demand my money back.
It never fails that my order is wrong, or they forget to put food in the bag! My muchacos were mushy and looked like the bread wasnt even cooked. I'm disappointed beyond that 10 out of 10 visits has had a screwed up order.
I would think twice about using your card here! Someone stole my card information when I went through their drive thru and fraudulent bought crypto currency with it. I can not get my funds back even after filing a dispute with both my merchant and bank. So now I have filed a bbb complaint. I had not used my card in a month and only transaction that day after. The day I paid for my lunch was the very next day someone bought the crypto currency.
Maybe nobody told them, but there's a pandemic going on. Not a mask being worn in the place. Not by a customer, not by the people at the counter, and not by the people in the kitchen cooking and breathing on our food. There are plenty of other restaurants in the area, I'll be skipping this one.
Prices vs food proportions are terrible compared to other competitors. I paid $7 for half a quesadilla. Customer service was snail speed. Just go to a taco bell. Won't be returning.
Everything was cold, the tacos were basically empty, and they completely forgot the meat in one of the tacos. Not sure if this is how it always is, but whoever is working today should be fired!
Drive thru guy says "we can't put the Cholula in a to go order it's just in bottles we can't... It's not ready to go" And fell silent expecting me to accept he is saying it's taco bueno policy for me to get out of the car and put Cholula in the plastic cups they have myself. He's representing the company saying that it's their policy not to give Cholula thru drive thru because..... It's highly irregular? It's hard to put sauce in a cup? Nah.
Website said open until 11. One parked car was leaving when I pulled up at 930 on Sunday night. Menu board lights were on but inside all lights were off and no one to be found.
Went this morning the cheeses was watery, serves wasn’t very nice.. didn’t even get my receipt. Guacamole was dark
The guy at the drive through needs to be moping the floor and not taking orders worst service ever
The flavor of the food is really going down hill. I had the new Carne Asad a, and it was really nasty, just like the new chicken.... I don't know if they're trying to save money on their meat but... Hey, their bean burritos are still the bomb tho.
$7.27 for a taco salad that had 1/2 cup shredded lettuce, 1 tablespoon of ground bead and 1/4 container of salsa. WOW the worst taco salad in my life. Never again. 7/3/2018 2:00 p.m.
Place always looks closed and deserted (hint), food is often times cold and associates, do not even prented to care.
I ordered the rodeo meal which is pictured on the menu as being two large soft tacos STUFFED with brisket, tomatoes, onions etc. What I got was two very small Tacos with hardly any brisket at all. It’s absolutely false advertising. I won’t be ordering that again.
Run by teenagers that I guess were told there is a supply shortage. Usually get party tacos but crew was hungry so decided splurge for regular. They were almost empty shells. Sent 4 tacos back only to get same results. Party bean burritos had about a teaspoon of beans and nothing else. There was zero customers in there and know I know why. Never returning.
This place has gone WAY downhill. My daughter loves their tacos, but we will not be back. We ordered tacos, chips & queso, & cups for water (the same thing we order every time here). The guy handed us the tiny kids cups for water, & I asked for a larger cup (which they usually will give me) so I don’t have to go back for several refills. He said he had to ask the manager. The manager informed us that if we wanted a bigger cup I could pay for a drink. When the order came out, we had 8, yes 8 chips in our bag for an entire cup of queso. I went back to the front, thinking this surely was a mistake, but I was informed by the kid behind the counter that he didn’t put the chips in the bag, & if I wanted more, I could buy another bag. On top of all of this, the bathroom was dirty, the salsa bar was dirty, & most of the unoccupied tables had not been cleaned. This place sucks.
There's a reason this location is not doing well tonight I ordered the big freakin nachos. Not much big about them except the price. Tried their new street tacos. For $1.79 you get a 3in taco on a soft flour shell with no flavor or seasoning whatsoever. Not to mention it took 25 minutes to get through the drive-thru. And we were the first car. Most likely will not return
Whomever just took our order, very smart mouthed. We asked for fresh churros.. she says, ' We always make fresh ' yet, they are REfried, taste like grease and gave my chest a thump. 0 stars. Will not be back. POOR customer service is one thing, horrible food with it is another.
Cashier acted as if we were bothering her by placing our order. The big kicker was when I opened my party burrito to add sauce on it I found moldy cheese. Took it back up got my money back and left. Not going to return.. I was told afterwards that they have been shut down before due to rats. Not sure if true.
Had coupons but only let you use one 99 cent coupon per order. Big savings, coupons are trash. Food was prepared like you used a coupon. Burrito was nothing but dough. Barely any beans spread on it and no cheese or nothing else. Like chewing bubble gum. The Bueno burrito for $5 was just as bad. Should change the name to Rice Burrito because it had nothing on it but rice. Tacos had no cheese and shells were stale. $15 for food you couldn’t eat. Waste of money. Never going back. Not even a second chance unless somebody steps up and makes good on the money I wasted.
One word describes this location, DISGUSTING! The bathroom, the interior, and the food are disgusting!!! Corporate should close down this location. I listen to my wife and went back after two repeat disasters and you know what they say, third times a charm. This place might be good in other cities but steer clear of the Rockwall location!!!
Wow. If I could post pictures I will. I will make sure to post them on facebook. After waiting 27 minutes for 2 TACO PLATES when i got home it was pitiful. This is why you pay 2 dollars extra to go somewhere else. Not only did the platter look like it was thrown on the floor before the box, but both tacos were put together with no meat, 1 pieces of lettuce, 2 tomatoes, and no cheese. Horrible. Horrible experience. If I could I would give no stars. Luckily I had a left over taco from Rosa's to feed me for dinner.
Three people working on Sunday evening (6 pm). Poor management. Waited 20 minutes for a muchaco with wilted transparent lettuce and almost no cheese. Very disappointing, I love taco bueno usually. I felt bad for the employees, 3 people working during dinner rush is unsat.
They are NOT open till 1am. We are from out of town and visiting family. My husband made a point to check to see if they were going to be open after the movie. Well we get there at 12:35 am and not a soul around. Ugh!!!!! So went back today and still leaving the one star. They have been open at least and hour and all but two tables are dirty (probably from the night before) the condiment bar has dates on the food and everything is left over from yesterday. And lastly they advertise a small queso in a red cup (probably 4oz) but what you actually get is a condiment container like you find at their condiment bar (about 2oz.). Don’t waste your time and just go somewhere else. I would pick Taco Bell over this fiasco!!!
So I’ve heard that taco bueno is the best Mexican fast food and it’s way better than Taco Bell. I tried it for the first time tonight and I was actually shocked by how small my burritos were… they were literally the size of taquitos. They were about 80% tortilla and hardly any filling. I’m honestly confused? Did I miss something? I mean, Taco Bell burritos are pretty small, but this is a joke. They were $2/burrito and that’s absurd considering what I got lol. Sorry for cheating on you, Taco Bell.
Having good hygiene should the number one priority. If someone is going to be taking out the trash or grabbing stuff from places , that person shouldn’t be making the food. The manager of this place doesn’t use gloves to make the food nor he washes his hands. He’s touching everything all Over the place and doesn’t even wash his hands to be making someone’s food. 👎👎👎
Well I ordered the carne Asade street taco platter and my husband ordered the chicken one and I knew from the get go it tasted kinda funny, and so did my husband but I ate it anyways. So 2 hours later we both have upset stomachs. Plus the food was not put in the bag correctly so the wrapper was covered in sour cream. So no thanks I won’t go back.
Stingy with their food but it tastes good. They also don't seem to open on time if that's important to you. Update: They also seem to love to close early as well. I went by about 30 minutes before they closed and no one was there...
They weren't stocked, no salsa, no drink lids, no dr pepper, very unclean. Staff nearly let me leave with out half my order. Drive through door is about to fall off and if was to land on a car it could injure someone. Very unmanaged and poorly kept.
they forgot HALF of my order.... i ordered 6 items and they only gave me three.... this location is crap. they are rude and it takes forever to get your food. When you bring anything up to them, its never their fault of course.
Ordered online today, my son went to pick up the order which I put under his name. Jeff the manager was very rude, my son called me to get a picture of the receipt that I was given and Jeff was still unsatisfied, I could hear him arguing with my son. He was refusing to give my son the order because it didn't have his name on the receipt but it did have an order number. They need to get a new system if showing the receipt they provided is not enough to prove it is your order.
The taco salad was a terrible joke!!! I didn't see or taste ANY lettuce!! Chicken was mushy like old chicken salad mixture. A few chopped tomato pieces and a spoonful of beans. A big tortilla shell / bowl with barely ANYTHING in it, and what was, tasted disgusting!!! Took two bites and gave the rest to my dog.....she wouldn't eat it either!!! Waste of $$$!!!
I used to love taco bueno... No more. Crispy taco was stale. Chalupa was no where near as good as they used to be, plus there was multiple hairs in it. Gross. Bean burrito was blah. I'm disappointed and sick to my stomach. What is happening to this franchise?! The service was rude... These stores used to be well managed. No idea what has happened to them.
Poor service, took 30 minutes to make 20 party burritos during a slow drive thru traffic from 6:50 -7:05pm. The staff was short-hand but how does it take more than 1 minute per party burrito between 2 people. Staff had an attitude and could care less about the customer. Did’t apologize or even show any attempt in empathy for a mother with a crying baby waiting for an order past the point of no return.
The burrito was nothing but die and had to spit it out. The taco shell was stale. Horrible food horrible service on the drive thru. Taco Bueno in Royse City gives Taco Bueno a bad name. Will never eat at this place again. The nasty food they serve is over priced. The only reason why I rated one star is because in order to leave a review you have no choice but to leave one star.
I'm not really sure what's going on here. Some of the outside lights are always off at night, and last night at 10:40, the place was closed when the sign said it was open until 1. The food used to be really good (for fast food), but has been hit or miss for a while now, and it's usually dirty inside. EDIT: Gave "em another shot last week. Of course, the outside lights are still always off. I'm guessing that the management still hasn't noticed. Food quality has declined even more, the kitchen was visibly filthy, and prices have gone up. Vegetables were not fresh, tortillas were stale. It's time to either shut this one down or replace the entire staff, top down, and make sure that they're properly trained.
F this place. Zero customer service and management does not return calls. They shall be out of business soon. Good riddance 👋
Ordered 6 🌮 🌮 🌮 🌮 🌮 🌮, asked for 3 chicken 3 beef. $12 bucks seemed steep for barely edible tacos. Got 6 nearly unedible salty salty salty salty 🧂 🤪 🙃 beef tacos- would not have minded except the 😞 disappointing and lackluster flavor 😕. Surely they can put better food out the window? [Asking the manager directly]. Lame customer service-no excuse really, except I hope the person at the window was "okay" [and nothing personal]. We tried to be pleasant and muster a smile and thank you 😊 but window attendant was moving fairly slow and lethargic. This specific male window attendant stated they had run out of certain products. Guess it's the supply chain issue? SMH. 👀 Again, what is management doing to address same if this is truly an issue? Ample room for improvement and a good reminder of why I NEVER eat here. Save your money and travel on down the street and around the corner to either Taco Casa 🌮 or DQ. Better tacos. Better service. Fresh and edible. We were short on time and desperate.
Every time we have come to the Taco Bueno - Rockwall location, they have denied our coupons and their customer service is horrible. This time, we had a coupon advertised on the Taco Bell website, the employee added it onto our bill, we saw the price go down, and then another girl came over and removed it from our bill. Additionally, we asked for water cups multiple times and they would not give us cups. They were rude to us and said “your meal doesn’t come with drinks” when we just wanted water. We will only be going to the Royse City location from now on.
"Hi, I'm john and I placed an order last week in weekends in morining on drive theu Unfortunately, the order was incorrect, and I was also disappointed with the service. When I tried to communicate with the kitchen staff about my order, I felt ignored. Similarly, when I spoke with the cashier, I didn't receive the attention I expected. I understand that mistakes can happen, but the lack of communication and attention made me feel disrespected. I'd appreciate it if you could look into this and take steps to improve the service.
So today i came in the store and there was a rush and i waited patiently and when they took my order i waited patiently and i saw in kitchen there was a very bad hygiene the one who was making food she doesn’t wore sny gloves and wrap my order she thought i didn’t seen it but this is the only last time i am coming in this store !! I don’t know her name but she had a blonde hair and little bit chubby this store manager should have keep an eye on people wearing gloves or not infront of customers i waited so much and i expect a better quality
Order nacho salad gave me muchos nachos had to drive back 15 minutes and when I told them the “manager” n employee both laughed and walked off after asking if I can get complimentary for the inconvenience the “manager” SAMMY very unprofessional did not give good customer service looks way too young and unprofessional bunch of kids working here
Awful food, too much water in the beef, bland, and sloppy. Refused a common substitution that every other taco bueno does. long wait time, rude customer service. Overall do not recommend coming here.
I remember now why I stopped going to this location. Again, I’m missing half my order! The phone number listed is not a working number either. I’m so frustrated with crappy service! And furthermore, when I looked for the receipt it wasn’t in the bag… maybe be cause I paid cash!
It’s my first time eating at Taco bueno but if this is the kind of food served here this s the nastiest brisket quesadilla or quesadilla period I’ve ever had in my life , the food is so dry and old and hard you can’t eat it that bite I took I just went on and spit that crap out with is wrong with people when you made this you knew it wasn’t fresh! I will never eat at another taco “not” bueno!!
25 minutes In a drive through? So long that 3 vehicles including myself reversed out of the line, no movement whatsoever. Not a very pleasant greeting at the drive through speaker, and could barely hear the attendant on the microphone. If that’s not terrible service I don’t know what is. I’d leave it with 0 Stars but 1 is required to leave a review
Do not ever go to this Taco Bueno in Rockwall on Whitehills & interstate 30. This is what you get. I will never ever step foot in that awful “restaurant” again. Rude to my wife and daughter. The guy at the drive thru window basically threw the order at them and got very annoyed when they asked for salsa. I've been there many many times and have had awful service every single time. This is the last time because I nor my family will return. Poor customer service and poor food (pictured)
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609 White Hills Dr, Rockwall, TX 75087
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609 White Hills Dr, Rockwall, TX 75087
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