Christopher Chung

Mexican mainstay in Richmond, still very reasonably priced for the level of quality served. Burritos, meat-and-rice/beans/tortillas combos — all satisfying.

Jeff Ho

I really like the marinated steak here. It is not dry because the meat is soaked in these cafeteria type metal containers filled with sauce and meat. For lunch, I had their super steak burrito $9.80 + $1.40 guacamole + $.95 sour cream = $12.15. The cheese, guac and sour cream cost extra. Chips are $.75 and does not come with a super burrito purchase. Service was friendly. I wish they had a salsa bar. I sometimes likes to dipping my burritos in a random hot sauce and get that burn. It is not available here.

I do not recommend ordering online - they did not follow the options selected on doordash, resulting in a disappointing burrito. In person is fine.

Claudia G Regiarto

fast service, ok food (would love for it to b warmer). i've had better but i'd say i've had better burritos in town😊

Liv

Awesome vibe, love the seats, love the people, pretty mediocre burrito -- mostly just because of the tortilla, kinda soggy, not that special. Got the veggie burrito (for full transparecny) - refried beans were great though

Rose

This place has been around for a long time. But sadly, their food quality has gone down. The super burritos have gotten smaller and they don't give you salsa in little containers with your order anymore. The carnitas was lightly seasoned and the whole thing just lacked flavor. They used to be a lot better....

Rio Zen

Pros. 1. Generally tasty. Cons. 1. They do not have any vegetables except Pico de Gallo. 2. They keep raising price.

Jonathon Paul

Decent burritos overall (Little Chihuahua is superior); it would help if they offered some spicy tofu as a plant based option. The grilled chicken isn’t available in white meat. No option if you only want onions and cilantro without all the runny tomatoes in your burrito. Bean and cheese burrito is good but not worth it value-wise. Service was ok.

Rainbow Warrior

Really poor customer service. The worker tried to pull a fast one on me and up charge me on items that I hadn’t consented to then when I called them out on it, he got puffy and threw my burrito out and then refused to speak to me.

Will

We placed an online order for two burritos through Gordo’s app and went to the store to pick it up. When I arrived, I lined up with the other customers, there were three parties ahead of me and two behind. I approached the cashier and informed her that I had placed an online order about 15 minutes earlier. She old me it wasn’t ready. I stepped aside and waited patiently. As the line moved, I noticed that the customer who was behind me when I was in line, received his order. I asked the cashier again if my order was being prepared, and she dismissively replied, “We’re busy.” Then, two more customers—also behind me in line—received their food. I asked once more about my order, and was met with the same indifferent response: “We’re busy.” I pointed out that had I simply waited in line and ordered in person, I would already be eating. At that point, the employee preparing the burritos looked at me with a hostile glare and said, “Take it easy, man”. I reminded him that I wasn’t yelling or being aggressive—I was simply asking for the food I had already paid for. He and the cashier then began speaking in Spanish and laughing at me, which felt deliberately mocking and unprofessional. The burrito maker then threw together two burritos in a rushed, careless manner. He shoved them toward me and said, “Here, take it,” in a tone that was both condescending and aggressive. I refused to accept the food. The behavior of the staff—especially the burrito maker—was shockingly rude and blatantly disrespectful. No customer should be treated with such disregard, especially when they’ve done nothing more than ask for the order they paid for.

Sandy Greenfield

Overpriced w a silly pricing structure where ‘super’ refers to size but sour cream, cheese and guac are extra. The register lady is unfailingly rude, I’ve been there numerous times. At least she’s consistent? Asked multiple times for sour cream and guac and was charged but did not receive. Chips were stale too, and unless u ask for salsa the lady won’t give it to you.

Patrick Ip

The burritos were good, but the service was horrible. The staff misheard my orders, not once, not twice, but three times. I was frustrated by what they said. I couldn't hear them (I wear my hearing aid) because of the noise. I wish the staff were working on handling the customers with language barriers or disabilities. Did the staff laugh because I couldn't hear them? Or did they work too fast without listening carefully?

Joe Soto

Food was good until it gave me the Runs, my stomach felt super sick and couldn't find a bathroom in sf for awhile until I passed by the hospital to go bathroom.