El Pollo Loco
Restaurante mexicano · Victorville
Sobre El Pollo Loco
At El Pollo Loco in Victorville, we're dedicated to serving up delicious Mexican favorites that bring people together. Our staff is always ready with a warm smile and a helping hand, as highlighted by our loyal customers who rave about the exceptional service. In fact, Serina's friendly and polite a...
At El Pollo Loco in Victorville, we're dedicated to serving up delicious Mexican favorites that bring people together. Our staff is always ready with a warm smile and a helping hand, as highlighted by our loyal customers who rave about the exceptional service. In fact, Serina's friendly and polite assistance made all the difference for one customer who used a coupon, making their dining experience truly special. We're proud to provide a clean and welcoming atmosphere where families can enjoy burritos, tacos, and more - like those freshly prepared in our kitchens every day.
Què diuen els clients de El Pollo Loco
This El Pollo Loco is known for its friendly and helpful staff, clean environment, and fresh food. Customers frequently praise the excellent customer service, especially mentioning specific employees. Some negative reviews mention inconsistent food quality and portion sizes.
Plats populars
Ideal per a
Tip: Download the app for free food and coupons. Drive-thru is recommended due to the presence of homeless people in the area.
Preguntes freqüents sobre El Pollo Loco
Opinions de El Pollo Loco Victorville
This place has a very welcoming staff.They are all helpful.Serina the lady who has the service with a smile is amazing. She came to the rescue when we had a difficulty ordering from the kiosk. She made us feel coming to this place more often than usual.
Just wanted to say I enjoyed my visit here today. The cashier was friendly and welcoming. He politely even shared the restroom code without me having asked for it. Good service goes a long way so i appreciate how nice the staff is.
The food was really good and I guess the service was top notch but they were a little selfish with the saucers
Ran in to get a cup of coffee (they don’t sell it) but got a couple of burritos and used the bathroom before getting back on the freeway with my husband. The customer service was 10 out of 10. Greeted when we walked in, place was clean, bathroom was super clean, lady was super fast to help us since I hate kiosks and she made me want to return to this location. I wish I got her name because she was amazing. Hate to describe physical features on Google but maybe her manager will see this - she was a tall, thin friendly mature black lady that super impressed me with her demeanor and eagerness to serve.
I like to come here,sit and enjoy a good meal.❤️
Great service very helpful people. From my experience used a coupon and a staff member named Serina was very helpful and polite to help with my order very easy to order and very helpful people.
Always a good experience here. People inside are always in a good mood and it feels good seeing how the cooks and staff enjoy working at this location.
Among all Pollo Loco locations, this is my favorite, food is fresh and people behind the counter are excellent and always willing to help.
Service was great. People were really friendly. Service was fast. App give you free food. As soon as I download it I got a free burrito. Can't beat that.
This El polio loco has great people working for them they are very friendly and helpful and the atmosphere is very nice They prepare the food perfect and the portions are good the restaurant is also very clean and the restaurant is also very clean and the restrooms are as well thank you h
Miguel , Francisco , Joanna , Elena and Patty were awesome customer service , the food was prepared perfect and the restaurant was very clean and so were the restrooms , I would definitely recommend this particular location either way whenever you go to a Pollo Loco for dessert you will get a free churro if you give feedback on Yelp or Google and show whoever's working register also their new flan is really good
El Pollo Loco on Bear Valley Rd has been a reliable go-to for me and my family for years. Their fire-grilled chicken is always flavorful, and the sides—like the fresh avocado salad and warm tortillas—never disappoint. The restaurant maintains a clean and welcoming atmosphere, and the staff consistently provide friendly service. As a local realtor, I often find myself recommending great neighborhood spots to new residents, and this El Pollo Loco location is always on that list.
1st off customer service at this location provided by elder Latino gentleman working register was excellent. His friendly positive attitude has made my day a few times & my El Pollo experience memorable & much better than any of my other countless El pollo loco visits. He takes pride in his work & this business. The food was good too as usual.
Service is great, food is good. Scary area. Lots of homeless people. Drive thru recommended.
Pretty standard El Pollo Loco. This location has 2 kiosks right in front of the employee area, on the desk in front of staff where you would normally order. I didn't really see anyone use it though. Ordered 12 piece family legs and thighs with side salad, coleslaw and Mexican rice and it was pretty standard.
Today I ordered the Taco Al Carbon Combo which use to be $5.00 went up to $6.99 for 3 Tacos, chips and a drink. My Family and myself eat El pollo Loco all the time. Their app is one of the best. I have gotten lots of free food. My favorite location is the one on Palmdale Rd Because the employees are always super nice. This one you barely get a smile out the employees.
I door dashed my food and the chicken bowl leaves a lot to be desired. Very small portion of protein. Very bland.
O usually do not buy at this location because of past issues. This was a while back and I believe they had fixed them. With the necessity to get back to my covalencant wife quickly I gave a shot and they failed. Drive thru. Got the wrong package could not drive back. Sorry not sorry will not go back.
This has always been my go to place in all the years I have gone it was only bad one time, now two times. As yesterday afternoon husband and I ordered the chicken taco special. The chicken was raw. We should have returned it but we were halfway through the second tacos before we realized it, raw chicken is a no-no. Had is just been that I would have complained but the avocado salsa was watered down and horrible too, so we gave up and tossed the rest of the meals. On top of that the tables were nasty and greasy even though they were wiped down. It will be a while before we try this place again. Too bad.
AVOID THIS STORE. Go to the one on 395 or Hesperia Road — better food & better service. Actually any location is better than this. This El Pollo Loco is by far the worst one out here. They do not make anything correctly. All the burritos and bowls are dry. The classic chicken burrito is supposed to be chicken tinga and it’s definitely not. So dry! The burrito is supposed to be red inside. And there’s a bunch of corn in the burrito?! The staff is rude, they don’t greet you or acknowledge you because they have a kiosk. So even if you have a pick up order and you go inside, they’ll look at you and won’t come to you no matter how many times you wave them down. When you go through the drive-thru they’re always having conversations with each other…..this is why ordered get messed up. And they charge for pico?! Since when? It’s watery and has no flavor anyways so don’t bother.
So they were very mean to me I had a coupon for a free burrito with any purchase so I ordered ranch and they said I still have to buy something but I didn’t worry a lot so I said coke but when I got my salsa Fresca it looked expired I tried it and it tasted expired it did not taste like how it did last time so please el polo loco be nicer to me next time if not it’s ok
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14401 Bear Valley Rd, Victorville, CA 92392
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14401 Bear Valley Rd, Victorville, CA 92392
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